Diane Bartie

Time Management: Dealing with difficult customers.
Secretarial: Communicating Effectively.
Advance training in Customer Delight.
Giving Outstanding customer service.
Taking information effectively every time.
Customer Physiology.

To be assertive and accurate in the performance of tasks.

How to use various office tools, methods, procedures and/or equipment associated with the job function.

Understanding of the employer’s business and the needs of those who will use the end product of the work.

Creating a professional impression for all visitors and clients whether on the telephone whether by email, internet, in person or social media (if applicable).

To be well presented and friendly at all times and enhance the company’s professional image.

To take and show initiative.

Solid knowledge of the MedEDI program. Loading patients doing bookings and account statement an invoice and submitting ICD10 codes for medical aid claims.

Aware of the rules and regulations relating to medical documentation.
Ability to prioritise and organise a heavy workload.
General knowledge of office procedures and policies.
Extensive knowledge of medical terminology.
Ability to quickly file alphabetically and numerically.
Can use Microsoft Office Outlook, Word and Excel confidently.
Ability to use spreadsheet and email applications.
Aware of the rules and regulations relating to medical documentation