Desktop Support •Installing and configuring approved departmental software as per setup guidelines. •Ensuring desktops are kept current with respect to software updates. •Managing IT assets repair processes when required. Network System Support •Configuring systems like servers, desktops, thin clients, printers, plotters, copiers and scanners for network operations. •Network points patching and testing. IT Change Requests •Performing all approved IT change requests like setting up new users, installation of software, printers and scanners. IT Security Management •Ensuring that antivirus and other security systems fully update on an ongoing basis. •Implementing data security and relevant IT policies. IT Incident Response •Responding to all IT incidents (hardware, software, network, printer, copiers, desktop and user support) according to the procedure and SLA agreed time frames. IT Asset Management •Maintaining up to date and accurate records of all IT assets such as hardware, software, deployed or moved. IT Capacity Building •Providing users with basic training and advice to improve their capacity. HelpDesk •Logging helpdesk calls, assigning them to appropriate technicians and closing them after successfully attended. •Supplying 1st and 2nd line support to users. General Administration •Submitting weekly reports to supervisors. • Submitting assets move forms completed and submitted for every asset moved. •Filing all successfully attended closed helpdesk calls.