Fenistia Linah Tazvivinga

Home From Home Apartments

Receptionists

Junior Administration Assistant Manager

• Processing all reservation requests from Guests. • Provided clerical support to the reservation team. • Change or cancel reservations at the request of Guests. • Responding to guests on reservation inquiries. • Receive reservation orders through phone, fax or email. • Provide reservation services to guests and visitors in a hotel. • Maintain and manage a log book for reservation activities. • Ensure fulfillment of needs and requirements of guests who obtained prior reservations. • Instruct and communicate to guests, visitors and guests on corporate policies and regulations. • Ensure comfort to guests and customers through reservation services • Planned and organized product promotional presentations • Tracked product line sales and cost • Prepared marketing and advertising strategies • Planned trade shows • Attend to guest problems and complaints • Analyzing and investigating price, demand and competition • Managing campaigns on social media

Wetpaint Advertising

Administrators

Executive Administrator

Welcoming and assisting guests • Made Travel arrangements • Building excellent Guest relations • Coordinate meetings and appointments • Computer operations/ Emails • Telephone/switchboard operations • Diary Management • Managing office database • Implementing and maintaining procedures and administrative systems • Preparing letters and reports • Bookkeeping, developed system to account for financial transactions by establishing a chart of accounts as per bookkeeping policies and procedures. • Planned and organized product promotional presentations  Tracked product line sales and cost • Prepared marketing and advertising strategies • Planned trade shows • Attend to guest problems and complaints • Analyzing and investigating price, demand and competition • Managing campaigns on social media.

Masters

School of Tourism and Hospitality

Tourism and Hospitality Management

All departments

Degree

University of Johannesburg

Public Administration

Administration

Miss Merciful

Human Resources Manager

Home From Home Apartments

0214182821

merciful@aconapartments.co.za

Henry Shoko

Project Manager

Wetpaint Advertising

0117062720

gshokx91@gmail.com