CV database 48
Gabriella Coetzee
Curriculum Vitae (CV)
What job i'm looking for? My positive points
A self-driven individual who consistently exceeds expectations in tasks.
Passionate about using creative strategies to solve complex problems. Strong
leadership skills and commitment to team development. Seeking a position to
leverage skills, abilities, and passion for making a meaningful impact.
Passionate about using creative strategies to solve complex problems. Strong
leadership skills and commitment to team development. Seeking a position to
leverage skills, abilities, and passion for making a meaningful impact.
Preferred work location:
Cape Town
Western Cape
Western Cape
Contacts and general information about me
Day of birth:
2003-04-28 (21 years old)
Gender:
Female
Residential location:
Cape Town
Western Cape
Western Cape
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2023.09 iki 2024.09
Company name:
Amathuba-Collective Sponsor: TB HIV CARE
Occupation:
Call Centre Team Leader
What you did at this job position?:
Handed customer escalations professionally, upholding positive team reputation and maintaining satisfaction. Communicated frequently and openly to motivate team members and drive goal achievement. Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance. Monitored team attendance, including arrival times, break durations, and departure times. Ensured all attendance registers were accurately signed and submitted. Managed annual leave requests and coordinated time-off schedules. Addressed and resolved various team-related issues and situations. Maintained up-to-date administrative records for the team.
Working period:
nuo 2023.09 iki 2024.09
Company name:
Amathuba-Collective Sponsor: TB HIV CARE
Occupation:
Call Centre Agent
What you did at this job position?:
Provide psychosocial support for TB HIV Care through my host organization, Amathuba-Collective, promoting overall well-being and serving as a peer resource. Conduct surveys to assess customer experience and satisfaction with application forms and services from sponsors. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Working period:
nuo 2022.12 iki 2023.06
Company name:
Elsies River United R.F.C
Occupation:
First Aid
What you did at this job position?:
Provided first aid support at Elsies River Rugby Club, handling various injuries including nosebleeds, concussions, bruises, and strapping, Ensured player safety and well-being during matches and training sessions by delivering prompt and effective medical care.
Working period:
nuo 2020.12 iki 2024.12
Company name:
Mad Project (Make A Difference Project)
Occupation:
Volunteering Work
What you did at this job position?:
Participate in community outreach by packing and distributing packages. Serve as a facilitator in holiday programs, keeping children engaged and off the streets.
Education
Educational period:
nuo 2018.01 iki 2022.12
Degree:
Grade 12 / Matric
Educational institution:
Elsies River High School
Educational period:
nuo 2023.09 iki 2024.09
Degree:
Certificate
Educational institution:
NACOSA Training Institute
Educational qualification:
Contact Centre and Business Process Outsourcing Support
Languages
Language
Speaking level
Understanding level
Writing level
English
fluent
fluent
fluent
Afrikaans
basic
fluent
good
Language
English
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
Afrikaans
Speaking level
basic
Understanding level
fluent
Writing level
good
Computer knowledge
CRM System, Microsoft(Excel, Outlook, Word, Teams), Email
Conferences, seminars
First Aid Level 1
Recommendations
Contact person:
Amathuba-Collective
Occupation:
Call Centre Team Leader and Agent
Company:
Amathuba-Collective
Telephone number:
0214931987
Email address:
info@amathuba-collective.com
Contact person:
Elsies River United R.F.O (Club Board Member: Morne Van Ne)
Occupation:
First Aid
Company:
Elsies River United R.F.O
Telephone number:
0713311808
Contact person:
MAD Project (CEO: Allison Messias)
Occupation:
Volunteer Work
Company:
MAD Project
Telephone number:
0694152782
Additional information
Your hobbies:
Rugby (player)
Volunteering at a registered NPO (MAD Project)
Volunteering at a registered NPO (MAD Project)
Driver licenses:
None
Suitable candidate? Offer a job
Gabriella Coetzee
21 years old
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