What job i'm looking for? My positive points
A self-driven individual who consistently exceeds expectations in tasks.
Passionate about using creative strategies to solve complex problems. Strong
leadership skills and commitment to team development. Seeking a position to
leverage skills, abilities, and passion for making a meaningful impact.
Contacts and general information about me
Day of birth:
2003-04-28 (21 years old)
Telephone number:
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Email address:
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Work experience
Company name:
Amathuba-Collective Sponsor: TB HIV CARE
What you did at this job position?:
Handed customer escalations professionally, upholding positive team reputation and maintaining satisfaction. Communicated frequently and openly to motivate team members and drive goal achievement. Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance. Monitored team attendance, including arrival times, break durations, and departure times. Ensured all attendance registers were accurately signed and submitted. Managed annual leave requests and coordinated time-off schedules. Addressed and resolved various team-related issues and situations. Maintained up-to-date administrative records for the team.
Company name:
Amathuba-Collective Sponsor: TB HIV CARE
What you did at this job position?:
Provide psychosocial support for TB HIV Care through my host organization, Amathuba-Collective, promoting overall well-being and serving as a peer resource. Conduct surveys to assess customer experience and satisfaction with application forms and services from sponsors. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Company name:
Elsies River United R.F.C
What you did at this job position?:
Provided first aid support at Elsies River Rugby Club, handling various injuries including nosebleeds, concussions, bruises, and strapping, Ensured player safety and well-being during matches and training sessions by delivering prompt and effective medical care.
Company name:
Mad Project (Make A Difference Project)
What you did at this job position?:
Participate in community outreach by packing and distributing packages. Serve as a facilitator in holiday programs, keeping children engaged and off the streets.
Education
Educational institution:
NACOSA Training Institute
Educational qualification:
Contact Centre and Business Process Outsourcing Support
Languages
Language
Speaking level
Understanding level
Writing level
English
fluent
fluent
fluent
Afrikaans
basic
fluent
good
Understanding level
fluent
Understanding level
fluent
Computer knowledge
CRM System, Microsoft(Excel, Outlook, Word, Teams), Email
Conferences, seminars
Recommendations
Occupation:
Call Centre Team Leader and Agent
Email address:
info@amathuba-collective.com
Contact person:
Elsies River United R.F.O (Club Board Member: Morne Van Ne)
Company:
Elsies River United R.F.O
Contact person:
MAD Project (CEO: Allison Messias)
Additional information
Your hobbies:
Rugby (player)
Volunteering at a registered NPO (MAD Project)