Genevieve Ryan

GENEVIEVE RYAN
Email Id: gene.silva84@gmail.com
Date of Birth: 07th June 1984
Mobile No: 9930986906 / 8767986906

D/6 Palmlands, Mori Road
Mahim West,
Mumbai 400016.
Career Objective.

A Successful personal assistant with 08 years' experience seeking position with well established organization. Offering impeccable background, excellent computer, bookkeeping, and communication skills.

Professional Credentials.

Career History

Glenmark Pharmaceuticals Ltd. Since August 23 2010 – Till Date
Designation: - Executive Assistant to the EVP API Operation, Sr. VP Purchase.
• Act as the manager's first point of contact with people from inside and outside the organization.
• Handled the tasks.
• Screen telephone calls, inquiries and requests, and handle them when appropriate.
• Assigned the tasks of organizing meetings and conferences.
• Responsible for handling budgets transfers of the department.
• Responsible for accepting important invitations.
• Assigned the responsibilities of preparing official correspondence like letters of support and invitations.
• Drafted monthly activities and status reports as well as employee announcements and other communications.
• Handled other administrative tasks as assigned.
• Greet and guide visitors, organize and maintain diaries and make appointments.
• Review incoming email, faxes and letters.
• Arranging complete domestic and international travel.
• Managing important documents and files.
Reason for Leaving – Better Prospects.
Kotak Life Insurance Limited. Since November 19 2009 – August 21 2010
Designation:-Senior Customer Service Executive.

• Making verification calls to the existing clients.
• Taking inbound calls.
• Answering clients queries from all over India.
• Handling complains.
• Coordinating with SM.

Reason for Leaving – Process was out sourced.

Intelenet Global Services Pvt. Ltd. Since April 20 2009 – November 04 2009
Designation:-Senior Customer Service Executive.

• Process is NRE i.e. National Rail Enquires U.K.
• Handling U.K customers from UK with rail times, fares, Tickets and other queries.

Reason for Leaving – Night shifts.

Transcontinental Pvt. Ltd. (Jet Airways) Since May 30 2007 – March 25 2009
Designation:-Customer Service Professional.

• Handling Elite Tire Members from India/ UK/ US for Jet Airways.
• Assisting ground staff in collecting fare difference and up gradation.
• Issuing of Jet privilege Award tickets.
• Handling all agent and passenger queries.
• Handled Domestic staff quires for passengers.

Reason for Leaving – Better Prospects.

I2I Telesource Pvt.Ltd. Since March 16 2006 – July 30 2006
Designation:-Customer Relation Executive.

• Handling Members from India.
• Up selling of business loans.
• For Standard Chartered Bank.

Reason for Leaving – Wanted to continue with studies.

Academic Qualification.

• T.Y.B.A 2006 - 2007 MUMBAI UNIVERSITY II CLASS
• H.S.C 2002 - 2003 MUMBAI BOARD I CLASS
• S.S.C 2000 – 2001 MUMBAI BOARD II CLASS
Professional Course.

• Knowledge of computer.
• Known to Microsoft Excel, Word.
• Typing speed 30wpm.
• Diploma in Travel and Tourism.
• Trained in Computer Reservation Systems: SABRE
• Completed “E-Ticketing and Fare Construction Course” from TCES.

Other Details.

• Languages – English, Marathi, Hindi and Konkani
• Marital Status - Married
• Number Children – One Son

References will be provided on request.



Genevieve Ryan.
Date: