Keamogetswe Ereet Lehutso

Curriculum Vitae (CV)

What job i'm looking for? My positive points

I'm excited to be applying for the Operations Manager position. With a Diploma in Accounting and Financial
Computing and more than 7 years of experience in the business process outsourcing industry, I offer a
unique combination of knowledge, expertise and technical skills to help your company achieve its business
goals. With the enclosed resume, I would like to express my sincere interest in the Operation Manager
position you have available. As a highly skilled and successful leader with comprehensive experience
coordinating personnel, equipment, resources, and general logistics while ensuring stringent compliance to
regulations, I possess a wide range of knowledge and skills that will allow me to contribute toward the
success of your company.
My expertise lies in successfully managing operational processes, developing best practices, planning
inventory, monitoring equipment and personnel logistical activities, and leveraging internal systems to
facilitate improved efficiency and performance. Through my more than 6 years of experience, I have
become adept in ensuring adherence to organizational goals and requirements while facilitating
streamlined logistical operations and motivating team members to peak performance levels.
My proven ability to optimize operations and team success—along with my solid skills in problem solving,
critical decision making, and communication—will contribute immensely to the success of your company.

Preferred occupation:

Operations Manager
Administrative jobs

Preferred work location:

Johannesburg
Gauteng

Pretoria / Tshwane
Gauteng

West Rand
Gauteng

Contacts and general information about me

Day of birth:

1994-12-23 (29 years old)

Gender:

Male

Residential location:

Johannesburg
Gauteng

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2022.06 iki dabar

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Sales Operations Managers , Halfords

What you did at this job position?:

Overseeing and managing Team Leaders to ensure adherence to quality standards, deadlines and policies and procedures. Meeting sales targets evert month. Ensuring that the segment delivers the core client metrics. Monitoring absenteeism and adhered once and implements correctional measures as required. Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes as well as challenging constructively and looking for ways to do things better and continuously improve

Working period:

nuo 2021.03 iki 2022.07

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Sales Coach Operations Managers , Halfords

What you did at this job position?:

Sales managers invest in sales coaching to maximize sales rep performance and empower reps to positively impact the greater sales organization. responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority

Working period:

nuo 2020.07 iki 2021.01

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Sales Operations Managers , adidas

What you did at this job position?:

Overseeing and managing Team Leaders to ensure adherence to quality standards, deadlines and policies and procedures. Ensuring that the segment delivers the core client metrics. Monitoring absenteeism and adhered once and implements correctional measures as required. Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes as well as challenging constructively and looking for ways to do things better and continuously improve

Working period:

nuo 2019.07 iki 2020.06

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Sales Team Leader, adidas

What you did at this job position?:

CMS we use this to check the call que as well monitor the Server Lever, making sure that everyone is logged in and they are using the correct Aux coded as per their skill set. SAP (PEU & PGR) This are used for stock check as well checking customer orders that are over 3 years old or more. Adyen this is used to check the payment of the customer as well as the fraud. Services Hub this system is used to check the customer order status as well as refund the customer if need be. Salesforce this is our main system as we use this to check NPS, CSAT, AHT, Payment links and the number of case that we have left, this system is also used to monitoring all our social media channels.

Working period:

nuo 2018.11 iki 2019.06

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Team Leader, The Very Group

What you did at this job position?:

Looking after a team of 15 + people on a daily basis Being responsible for managing a team of call cent reagents, improving the performance of the team by helping them to meet the organization's goals and complete a range of administration and management tasks Web-view we use this to check the call que as well monitor the Server Lever, making sure that everyone is logged in and they are using the correct Aux coded as per their skill set.. PCI Recoding used forecall listening. VMware this system is the main system as we use it to have access to all our daily system that we use to get access to our customer accounts

Working period:

nuo 2018.10 iki 2017.07

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Managers

Occupation:

Team Coach , The Very Group

What you did at this job position?:

Working close with the Team Leaders helping the out with the new intake of employees. Giving them the help their need for understand the product as well as the business and being there to take all the question there have, based on the business and understand more about our UK based company and customers. Coaching them side-by-side on NPS and EPS and how to improve, setting up an S.M.A.R.T plan, targeted coaching and role playing. Coaching the team to work as one and making them understand what is exactly is expected from them. Giving them feedback on what their need to improve on e.g. “Call Track, Hold, NPS and C-SAT’’

Working period:

nuo 2017.06 iki 2016.03

Company name:

Webhelp SA Outsourcing (Pty) Ltd

You were working at::

Call Centre agent

Occupation:

Customer Service Representative

What you did at this job position?:

To advisor our UK based customer with their online accounts and statements help them understand what is going on their account To interact with out UK based customers to handle complaints, process orders, and provide information abatjour organization's products and services. To help them with their online accounts, apply discount codes etc. Making their life easy solving their problem and making it personal.

Working period:

nuo 2015.09 iki 2014.08

Company name:

Jet Cresta

You were working at::

Cashiers

Occupation:

Cashier

What you did at this job position?:

To assist customers in the in-store check-out process. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change

Education

Educational period:

nuo 2021.01 iki dabar

Degree:

Degree

Educational institution:

University of South Africa (UNISA)

Educational qualification:

Bachelor of Accounting Sciences in Financial Accounting

I could work:

Accounting Sciences in Financial Accounting

Educational period:

nuo 2021.01 iki 2022.12

Degree:

Certificate

Educational institution:

UNIVERSITEIT STELLENBOSCH UNIVERSIT

Educational qualification:

WEBHELP LEADERSHIP ACCELERATIONPROGRAMME: TEAM MANAGER

I could work:

BPO

Educational period:

nuo 2014.01 iki 2016.12

Degree:

Diploma

Educational institution:

The Independent Institute of Education Rosebank College

Educational qualification:

Diploma in Accounting and Financial Computing

I could work:

Accounting and Financial Computing

Educational period:

nuo 2008.01 iki 2012.12

Degree:

Grade 12 / Matric

Educational institution:

Hoёrskool Vorentoe High School

Educational qualification:

Grade 12 (National Senior Certificate)

Languages

Language

Speaking level

Understanding level

Writing level

English

fluent

Afrikaans

fluent

very good

isiZulu

very good

good

do not know

Sepedi

very good

do not know

Language

English

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

Afrikaans

Speaking level

fluent

Understanding level

fluent

Writing level

very good

Language

isiZulu

Speaking level

very good

Understanding level

good

Writing level

do not know

Language

Sepedi

Speaking level

very good

Understanding level

very good

Writing level

do not know

Computer knowledge

MS Office
Spreadsheets
Email
Presentations/Slideshows
Writing Skills
Advanced Computer Skills

Recommendations

Contact person:

Dean Jackson

Occupation:

Senior Operations Managers

Company:

Webhelp SA Outsourcing (Pty) Ltd

Telephone number:

061 434 1569

Email address:

dean.jackson@webhelp.com

Contact person:

Tashreeq Adams

Occupation:

Operations Managers

Company:

Webhelp SA Outsourcing (Pty) Ltd

Telephone number:

081 281 4327

Email address:

tashreeq.adams@webhelp.com

Additional information

Your hobbies:

Reading
Painting
Spinning
Movie Watching
Playing Music

Driver licenses:

B Light Vehicle ≤ 3,500kg

Driver license from:

2014-11-00 (10 years)

Salary you wish:

35000 R per month

How much do you earn now:

25000 R per month

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