Lebogang Dikeledi Mthomboti

Curriculum Vitae (CV)

What job i'm looking for? My positive points

As in today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that is within SLA (Service Level Agreement). I have assisted Internal and external clients/customers nationally for the Department of Justice, National Prosecuting Authority, Telkom SA and 1 Sim sales and merchandising. I am an excellent Team Player who achieves ongoing success with team by building morale and maintaining team’s spirit going. I have good telephone etiquette and communications skills in all levels. I can handle a pressurized environment and still give attention to detail.I have good computer skills and good Administration skills.

Preferred occupation:

Administrators
Administrative jobs

Secretaries
Administrative jobs

Preferred work location:

Pretoria / Tshwane
Gauteng

Contacts and general information about me

Gender:

Female

Residential location:

Pretoria / Tshwane
Gauteng

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2014.10 iki 2016.05

Company name:

1 Sim Sales and merchandise

You were working at::

Administrators

Occupation:

Aministrator

What you did at this job position?:

 Switch board Operator  Using a range of office software including E-mail, Spreadsheet and Database to  Implement sales driver activities.generate reports • Tradeswitch • Invoices, Pre-paid claims • Activation of Public Phones • MII • Ctrack (Vehicle tracking) • GAAP ( for chesanyama stock taking)  Receiving Deliveries  Transferring of float  Capturing of staff details  Managing Chesanyama staff  Ordering of stock for chsanyama  Daily Reporting : Rate of sales, forecast for Vodacom stores and chesanyama

Working period:

nuo 2012.06 iki 2013.09

Company name:

Telkom SOC

You were working at::

Network administrators

Occupation:

Ops speciaist

What you did at this job position?:

 Internet Access- ADSL; Dial-up and Diginet  Activating Mail-boxes  Domain Registrations  Shared Web hosting solutions  CAP management and bandwidth top-up  VOIP  DNS  Maintain accounts for cancellations; upgrades; approvals and activations  Telephonic support for external clients  Troubleshoot Voip and internet connection problems

Working period:

nuo 2011.08 iki 2012.06

Company name:

TSS Managd services

You were working at::

Network administrators

Occupation:

Vendor administrator

What you did at this job position?:

 Monitoring network connectivity on all DOJ sites  Logging all LAN/WAN connectivity problem and make three hourly updates  Attending to 3rd line calls when assisgned to Vendor management  Logging and resolving calls with Telkom, Brother, Mecer , Dell ,Sizwe Scanners and Datacentrix  Making sure that SLA is always met  Confirming with clients before closing calls  Capturing and verifying of assets  Configuring sites , Locations, and Buildings  Provide weekly and monthly reports

Education

Educational period:

nuo 2015.12 iki 2015.12

Degree:

Certificate

Educational institution:

Learnfast

Educational qualification:

Excel Advance

I could work:

As an Analyst

Educational period:

nuo 2009.01 iki 2009.11

Degree:

Certificate

Educational institution:

Torque IT

Educational qualification:

NQF L4 IT Certificate

Languages

Language

Speaking level

Understanding level

Writing level

English

fluent

isiZulu

fluent

Sepedi

fluent

very good

Setswana

fluent

very good

Xitsonga

very good

good

basic

Language

English

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

isiZulu

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

Sepedi

Speaking level

fluent

Understanding level

very good

Writing level

very good

Language

Setswana

Speaking level

fluent

Understanding level

very good

Writing level

very good

Language

Xitsonga

Speaking level

very good

Understanding level

good

Writing level

basic

Computer knowledge

OS: Windows
OS software: Microsoft Office; Adobe; Publisher

Conferences, seminars

N/A

Recommendations

Contact person:

Gontse Molai

Occupation:

Marketing Manager

Company:

1 Sim Sales and Merchandise

Telephone number:

0797915043

Email address:

gmolai@yahoo.com

Additional information

Your hobbies:

Reading Motivational books
Watching Sports

Driver licenses:

None

Salary you wish:

7000 R per month

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