CV database 141
Lindiswa Mapongwana
Curriculum Vitae (CV)
What job i'm looking for? My positive points
I have extensive experience of over 12 years in customer service which includes inbound call Centre , contributions department, and quality assessment, client liaison dealing with customer complaints and managing a walk-in Centre . I have mostly worked in the medical aid administration industry.
strong/good work ethics and delivering good customer service
Excellent Communication Skills both written , verbal
Problem solving, Planning an
organising
Handling information
Living the values
strong/good work ethics and delivering good customer service
Excellent Communication Skills both written , verbal
Problem solving, Planning an
organising
Handling information
Living the values
Preferred occupation:
Customer care agent
Administrative jobs
Administrative jobs
Preferred work location:
Cape Town
Western Cape
Western Cape
Contacts and general information about me
Day of birth:
1981-04-26 (43 years old)
Gender:
Female
Residential location:
Cape Town
Western Cape
Western Cape
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2015.11 iki 2022.05
Company name:
Samwumed
You were working at::
Call Centre agent
Occupation:
client service agent
What you did at this job position?:
• First call resolution • Claims enquiries • Escalate claims to the back office• Benefits confirmation • Membership enquiries • Contributions / Premium enquiries
Working period:
nuo 2007.09 iki 2015.05
Company name:
Metropolitan Health Group
You were working at::
Administrators
Occupation:
help desk agent
What you did at this job position?:
• Deal with escalated queries ensuring that our clients are satisfied and happy • Contact members and Service providers telephonically to give feedback about their queries • Do investigations and members complaints • Doing presentation to potential clients in different schools and in township
Education
Educational period:
nuo 2010.03 iki 2014.11
Degree:
Diploma
Educational institution:
Cape Peninsula University of Technology
Educational qualification:
Retail Business Management
I could work:
yes
Languages
Language
Speaking level
Understanding level
Writing level
English
very good
very good
very good
isiXhosa
fluent
fluent
fluent
Language
English
Speaking level
very good
Understanding level
very good
Writing level
very good
Language
isiXhosa
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Computer knowledge
Ms Window 98
Ms Word
internet and email
Ms Word
internet and email
Conferences, seminars
Gems integrated CS School 2008
MHG :Business writing Skills 2010
MHG: Disability Awareness 2011
Service Excellence 2013
Claims School 2009-2012
Samwumed training for Telephone etiquette 2017
Processing claims 2018
MHG :Business writing Skills 2010
MHG: Disability Awareness 2011
Service Excellence 2013
Claims School 2009-2012
Samwumed training for Telephone etiquette 2017
Processing claims 2018
Additional information
Your hobbies:
reading
watching movies
taking long walks
spending time with my family and friends doing word search puzzles
watching movies
taking long walks
spending time with my family and friends doing word search puzzles
Driver licenses:
B Light Vehicle ≤ 3,500kg
Driver license from:
2019-02-00 (5 years)
Salary you wish:
15000 R per month
How much do you earn now:
13100 R per month
Suitable candidate? Offer a job
Lindiswa Mapongwana
43 years old
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