CV database 132
Luqmaan Phillips
Curriculum Vitae (CV)
What job i'm looking for? My positive points
I'm currently looking for Quality Analyst/Coach Roles
I persevere because I have confidence in myself. I make the decision to find the good in everyone I come into contact with these days. Never is it too early to give up on my ambitions.
I persevere because I have confidence in myself. I make the decision to find the good in everyone I come into contact with these days. Never is it too early to give up on my ambitions.
Preferred occupation:
Quality Coach
General jobs
General jobs
Preferred work location:
Cape Town
Western Cape
Western Cape
Contacts and general information about me
Day of birth:
1998-10-07 (26 years old)
Gender:
Male
Residential location:
Cape Town
Western Cape
Western Cape
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2021.11 iki dabar
Company name:
Capita
You were working at::
Supervisors
Occupation:
Quality Coach
What you did at this job position?:
• Monitor, evaluate and provide guidance on calls for exceptional customer services and effective resolution • Handle all customer financial details such as billing information, credit card details and banking account information with relevant integrity and confidentiality • Ensure calibration sessions are implemented and managed effectively • Identify areas of strength and development areas for all advisors • Deliver feedback, develop action plans and implement changes for continuous improvement • Work together as a team to identify opportunities for people development and opportunities to develop our customer service offerings to our client and their customers • Serve as a mentor for the team • Track and provide feedback in report format on all coaching. • Monitor accuracy of all forms and processes • Track data quality for Quality Manager • Escalate non-compliance when required. • Other duties as assigned within scope of responsibility.
Working period:
nuo 2020.11 iki 2021.11
Company name:
Capita
You were working at::
Call Centre agent
Occupation:
Call centre Agent
What you did at this job position?:
• Billing and mobile technical support • Take payments / query bills and provide troubleshooting steps to resolve mobile queries • Handle all customer financial details such as billing information, credit card details and banking account information with relevant integrity and confidentiality
Education
Degree:
Grade 12 / Matric
Educational institution:
Rylands Secondary School
Educational qualification:
Matric
Languages
Language
Speaking level
Understanding level
Writing level
English
fluent
fluent
very good
Language
English
Speaking level
fluent
Understanding level
fluent
Writing level
very good
Computer knowledge
Microsoft Office
Computer Literate
Computer Literate
Recommendations
Contact person:
Pamela Gail Manning
Occupation:
Senior Operations Manager
Company:
Capita
Telephone number:
+27 83 446 5861
Contact person:
Shakeel Suleman
Occupation:
Compliance Officer
Company:
Capita
Telephone number:
+27 81 443 5820
Contact person:
Iyaz Safodien
Occupation:
Operations Manager
Company:
Capita
Telephone number:
: +27 82 395 9022
Additional information
Your hobbies:
Watching Rugby and Motorsport
Driver licenses:
B Light Vehicle ≤ 3,500kg
Driver license from:
2017-04-00 (7 years)
Salary you wish:
15000 R per month
How much do you earn now:
10000 R per month
Suitable candidate? Offer a job
Luqmaan Phillips
26 years old
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