Malusi Katsi

My highest level of education is Bachelor of arts in humanities from the University of Cape town. I have done a call Centre Communication course and learn the following skills empaty,active listening, building rapport and telephone etiquette. I have also done a computer course from Damelin called the Fundamentals of Microsoft. I have learned the following software programs windows,word,excel,power point, email outlook, internet browser and web design. I also have an experience of working with CRM when I was a Student Advisor for Unicaf University.

I have 20 years plus experience in a call centre industry. Doing telemarketing,sales,customer service,collections,student advisor, done inbound and outbound calls,adminitration,documents verification documents and income documents validating.

I am a hard worker, self-motivated, pay attention to details, team worker and have positive attitude. I'm very curious and always eager to learn as I'm a quick learner whose always eager to take up new ideas.

I have a good track record of meeting and exceeding the sales target. I can upsell, cross sell and close the deal. I have the ability to take high volume of calls being inbound or outbound. I have much experience of converting leads to become customers.