CV database 26
Masungulo Sibiya
Curriculum Vitae (CV)
What job i'm looking for? My positive points
Motivated and reliable Customer Service Representative with over three years of experience in customer service,
call Centre and sales. Have a proven track record of enhancing customer satisfaction, building relationships with
clients and handling high-pressure environments with ease and work effectively within team settings. I Mastered
the art of getting leads and implementing a lead generation strategy.
call Centre and sales. Have a proven track record of enhancing customer satisfaction, building relationships with
clients and handling high-pressure environments with ease and work effectively within team settings. I Mastered
the art of getting leads and implementing a lead generation strategy.
Preferred occupation:
Sales consultant
Sales jobs
Sales jobs
Shop assistants
Retail, store jobs
Retail, store jobs
Sales agent
Sales jobs
Sales jobs
Preferred work location:
Johannesburg
Gauteng
Gauteng
Contacts and general information about me
Day of birth:
1999-12-31 (24 years old)
Gender:
Male
Residential location:
Johannesburg
Gauteng
Gauteng
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2021.04 iki 2022.12
Company name:
Brightsparks
You were working at::
Sales consultant
Occupation:
Customer Service Representative
What you did at this job position?:
• Managed a high volume of inbound and outbound calls, maintaining a 95% customer satisfaction rate and consistently meeting performance targets in all areas • Resolved customer queries, complaints, billing, questions and service requests while keeping both the company and customer’s best interest in mind • Maintained a high level of professionalism and efficiency to minimize customer dissatisfaction and increase customer loyalty to develop relationships with clients to drive repeat sales • Assisted new clients sign up and purchase tutoring packages, and existing clients renew or upgrade or renew their packages • Sent emails to clients to answer queries, and taking ownership to all calls and queries answered.
Education
Educational period:
nuo 2013.01 iki 2017.12
Degree:
Grade 12 / Matric
Educational institution:
MAVALANI HIGH
Languages
Language
Speaking level
Understanding level
Writing level
English
very good
fluent
fluent
Language
English
Speaking level
very good
Understanding level
fluent
Writing level
fluent
Computer knowledge
basic computer programming, MS office suite
Additional information
Driver licenses:
None
Salary you wish:
4500 R per month
Suitable candidate? Offer a job
Masungulo Sibiya
24 years old
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