Mbuyiseni Malambule

Curriculum Vitae (CV)

What job i'm looking for? My positive points

I am looking to add more value In your organization with my strong experience and knowledge in Computer support, printing system, Internet, and daily user support. I am from Mseleni under uMkhanyakude and have strong knowledge of IT support in Schools (Education), Health Sector and more as accumulated in Gauteng big IT companies.

I (Mbuyiseni MALAMBULE) am a very active, critical thinking, smart, good team player and respecting and enthusiastic individual. I have good first line and second-line customer support skills. I am an effective listener and I am customer oriented.

My Skills in Brief:

• Customer first line support
• Active Directory, Hyper-V, Exchange, O365, MySQL Database, customer support
• DHCP Server support
• Mimecast admin
• PowerShell Intermediate skills
• Assist users that have logged call on the helpdesk system or any other ticketing system
• Server support using iLO address as well.
• Surveillance camera support
• Ticket or call handling
• Disaster recovery support
• Excellent documentation skills
• Desktop Support; LAN and WI-FI and Printers
• VMware, Hyper V and HPE OneView
• Easily and well adaptation to a new change or environment
• Technical Support
• attention to detail.
• Pro-Active
• Negotiation skills
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Organisation and planning skills
• Telephonically and remote desktop support
• Shared-Drives and Folders Admin (dfs)
• High level MS Office proficiency (Outlook, Word, Excel, PowerPoint)

I am now currently working for Groupe Clarins as Desktop Engineer and I was a first-line service desk agent then a 2nd line potential server engineer with high and impressive performance to reach very good SLA at Datacentrix Pty (ltd).

I have a national Diploma in IT (support services – Equivalent to A+, N+, HTML, Server Support), MCSE-Windows Server 2012-R2 and Call Centre occupational certifications. I can be a very good asset to your organizations as I am still eager and willing to grow more in this field of IT support. This is my fifth year (2021) in IT Operation environment, thank you.

Mr M Malambule (082 750 3718)

Preferred occupation:

Computer technician
IT, computing jobs

Server Admininistrator
IT, computing jobs

Microsoft Office Exchange Admin
IT, computing jobs

Printing Solutions
IT, computing jobs

End User Technical Support
IT, computing jobs

Preferred work location:

Durban City
KwaZulu-Natal

South Coast (Ugu)
KwaZulu-Natal

Mtubatuba
KwaZulu-Natal

Mkuze
KwaZulu-Natal

BIG 5 local municipality
KwaZulu-Natal

Umhlabuyalingana Areas
KwaZulu-Natal

Ermelo
Mpumalanga

Piet Retief
Mpumalanga

Witbank
Mpumalanga

Johannesburg
Gauteng

Pretoria / Tshwane
Gauteng

Midlands
KwaZulu-Natal

North Suburbs
KwaZulu-Natal

West Suburbs
KwaZulu-Natal

Drakensberg
KwaZulu-Natal

Richards BAY
KwaZulu-Natal

Contacts and general information about me

Gender:

Male

Residential location:

South Coast (Ugu)
KwaZulu-Natal

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2016.01 iki 2016.12

Company name:

Gauteng Department Of Health

You were working at::

Computer technician

Occupation:

Desktop Support

What you did at this job position?:

Installing OS, Apps & Application support. Users,OU Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems Capturing Data with attention to Details Supporting MS office and using Google Docs Maintaining the local Network Infrastructure

Working period:

nuo 2017.11 iki 2018.11

Company name:

Datacentrix

You were working at::

Computer technician

Occupation:

Server Engineer

What you did at this job position?:

Full Support of Server Admin, AD and Exchange. User Creation and Administration in Active Directory. Supporting and managing Printers. Providing First line and second line support. Managing environment in server perspective for ideal and potential Datacentrix outsourcing Clients. Exchange and mail flow support. Mime-Cast administration. Hyper-V Support Mailbox, Distribution List, Shared-Folders A

Working period:

nuo 2018.11 iki 2019.11

Company name:

Clarins SA

You were working at::

Computer technician

Occupation:

Desktop Support Technician

What you did at this job position?:

Installing OS, Apps & Application support. Users,OU Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems. Office 365 administration Printer Support File share and storage admin and backup admin

Working period:

nuo 2019.11 iki 2021.01

Company name:

DBS Technology

You were working at::

Computer technician

Occupation:

Onsite Technician

What you did at this job position?:

Installing OS, Apps, Software & Application support. Users Creation and Administration in Active Directory Supporting and Configuring Printer machines Logging Calls and resolving daily user problems. Office 365 administration File share and storage admin and backup admin. Autodesk Revit Support. Network administration. Desktop and server admin. A+ administration Zoom and MS team’s admin

Education

Educational period:

nuo 2007.01 iki 2011.12

Degree:

Grade 12 / Matric

Educational institution:

Bhevula High School

Educational qualification:

Matric/ Grade 12

I could work:

Data Capturer

Educational period:

nuo 2012.01 iki 2015.12

Degree:

Diploma

Educational institution:

Tshwane University of Technology

Educational qualification:

NDip Information Technology (Support Services)

I could work:

IT Support Specialist

Educational period:

nuo 2017.03 iki 2017.06

Degree:

Certificate

Educational institution:

Broadband Collage

Educational qualification:

Microsoft Certified Solutions Expert

I could work:

Server Administration (Active Directory and Exchange)  Mimecast administration  LAN Support  Helpdesk Support  Office 365 Administration  Application and Desktop Support.  Installing and configuring windows server 2012; Administering Windows Server

Educational period:

nuo 2017.02 iki 2017.03

Degree:

Certificate

Educational institution:

Southampton City Collage

Educational qualification:

Inbound and Outbound Call Center

I could work:

I can work under emergency call centre services

Languages

Language

Speaking level

Understanding level

Writing level

isiZulu

fluent

English

very good

isiXhosa

basic

good

basic

Sepedi

good

basic

Setswana

good

basic

Language

isiZulu

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

English

Speaking level

very good

Understanding level

very good

Writing level

very good

Language

isiXhosa

Speaking level

basic

Understanding level

good

Writing level

basic

Language

Sepedi

Speaking level

good

Understanding level

good

Writing level

basic

Language

Setswana

Speaking level

good

Understanding level

good

Writing level

basic

Computer knowledge

• Customer first line support
• Active Directory, Hyper-V, Exchange, O365, MySQL Database, customer support
• DHCP Server support
• Mimecast admin
• PowerShell Intermediate skills
• Assist users that have logged call on the helpdesk system or any other ticketing system
• Server support using iLO address as well.
• Surveillance camera support
• Ticket or call handling
• Disaster recovery support
• Excellent documentation skills
• Desktop Support; LAN and WI-FI and Printers
• VMware, Hyper V and HPE OneView
• Easily and well adaptation to a new change or environment
• Technical Support
• attention to detail.
• Pro-Active
• Negotiation skills
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Organization and planning skills
• Telephonically and remote desktop support
• Shared-Drives and Folders Admin (dfs)
• High level MS Office proficiency (Outlook, Word, Excel, PowerPoint)

Conferences, seminars

Microsoft Team and Zoom Training Seminars

Additional information

Your hobbies:

Giving people IT basic skills and support such as making sure system doesn't go down/offline at all times of the day in any facilities

Gym/Sport

Researching new Technology ways to make life easier

Driver licenses:

C1 Heavy Vehicle 3,500kg - 16,000kg

Driver license from:

2020-12-00 (4 years)

Salary you wish:

R17000 - R40000 R per month

How much do you earn now:

R11500 R per month

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