Muhawenimana Said

Call Center Agent
The Storage Group Ltd, Capita, CBD
January 2017 - Date
• handle incoming calls from a national customer base
• provide detailed information on services and products to customers
• make appropriate storage recommendations based on customer requirements
• locate available storage space
• enter accurate and complete customer information into system
• process bookings and orders within time frames
• research and resolve service, product and billing issues
• maintain updated records of all customer interactions
• monitor and contact customers for booking renewals
• produce weekly call reports for management
• achieve and exceed key performance indicators in all areas.