Nicci Lotriet

I have 12 years experience within a 4* hotel, resort and 5* spa in my role as Deputy General Manager. Hands on daily operations across the board with a strong focus on the overall operation from Front Office/Reservations to Groups & Conventions. I have a good understanding of hotel property management systems.
My SOP's, procedures, system implementation, recruitment and day to day operations ensured minimal guest complaints and positive guest reviews.