• Handles first level support calls via Lync/Skype/SCCM and provides remote control support to expedite problem solving. • Provide end-user support either on-site or remotely. • Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices, printers, desktops and servers. • Create, update and track support tickets using the firm’s incident management tool. • Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards. • Provide end-user support/training on new and existing applications. • Provide Effective oral and written project status updates and presentations • Monitor network devices performance, analyse data flow to make recommendations • Participate in small operational projects within the assigned region. • Update and maintain inventory records in the firm’s asset management system. • Identify opportunities for innovation in client service delivery and process efficiency. • Weekend and after-hours support may be required to meet project specific timelines and goals. • Move, install, setup, and configure IT equipment within our various locations. • Creating, maintaining and migrating user accounts through MS Exchange Active Directory • Software update, configuration and reprograming of vehicle diagnostic machines. • Tier 1 and 2 support of the different brand’s POS systems • Deploy, configure and update network hardware and software • Administration and maintenance of servers and network infrastructure • Adherence to strict policies and formal SLAs that meet business requirements