. Handling outgoing and incoming calls and internal mail, . Provide comprehensive administrative services, . Plan and organize own work tasks and routine within area of work, . Filling, typing and scanning and retrieve information of document, . Keep records of all communication electronically and hard copies, . Using Venus System for checking current balances and due dates for the clients, . Using eMIS system, . Perform DATA CUPTURING, . Ensure effective and accurate administration, . Attending to telephonic enquiries by answering Logging Calls and escalations of calls, . Handling Customer Queries and Doing follow up.