Nokuthula Gxagxisa

Curriculum Vitae (CV)

What job i'm looking for? My positive points

I am looking for a position where I can use my skills and knowledge to make a positive impact in my personal capacity and in the business that has employed me. I am experienced in working with deadlines and targets as I take pride in my professionalism and in the customer service and experience that I provide to customers. Debt collection is something that I do extremely well because I understand the importance and intensity that it may have however I have achieved this through all the skills I have gathered over the years as I have proven written record that may be produced should that be required to affirm my points. I am skilled in debt collection on all cd types, customer service, admin , sales and query resolution.

Preferred work location:

Johannesburg
Gauteng

Contacts and general information about me

Day of birth:

1991-07-17 (33 years old)

Gender:

Female

Residential location:

Johannesburg
Gauteng

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2015.06 iki dabar

Company name:

Connect Financial Solutions

You were working at::

Agents

Occupation:

Inbound consultant

What you did at this job position?:

Collect on customers that have defaulted, make arrangements, manage incoming calls with an average call time of 5 minutes, providing a customer resolution rate of 90%, adhere to quality assurance standards set and process changes updating address, contact details bank or beneficiary details

Working period:

nuo 2012.05 iki 2015.05

Company name:

JD Group

You were working at::

Agents

Occupation:

Outbound Consultant

What you did at this job position?:

Collect on outstanding balances and arrears, make payment arrangements, outbound calls to prospects or customers and assist customer’s daily, providing successful solutions in a polite manner using active listening to ensure customer retention

Education

Educational period:

nuo 2018.01 iki 2018.12

Degree:

Grade 12 / Matric

Educational institution:

Corronationville Secondary School

Educational qualification:

Matric

I could work:

Telecommunications

Languages

Language

Speaking level

Understanding level

Writing level

English

fluent

isiZulu

very good

isiXhosa

fluent

Afrikaans

basic

Sepedi

good

Sesotho

good

Setswana

very good

Language

English

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

isiZulu

Speaking level

very good

Understanding level

very good

Writing level

very good

Language

isiXhosa

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

Afrikaans

Speaking level

basic

Understanding level

basic

Writing level

basic

Language

Sepedi

Speaking level

good

Understanding level

good

Writing level

good

Language

Sesotho

Speaking level

good

Understanding level

good

Writing level

good

Language

Setswana

Speaking level

very good

Understanding level

very good

Writing level

very good

Computer knowledge

Microsoft Outlook
Microsoft Excel
Microsoft Power point
Microsoft Word
Microsoft Office

Conferences, seminars

Wholesale and Retail NQF3
IT Essentials
Arbitrage
Negotiations Mastery

Recommendations

Contact person:

Tsholofelo Matladi

Occupation:

Manager

Company:

Connect Financial Solutions

Telephone number:

081 708 0975

Contact person:

Banele Mthembu

Occupation:

Team Leader

Company:

JD Group

Telephone number:

071 887 0446

Additional information

Your hobbies:

Reading and cooking

Driver licenses:

C1 Heavy Vehicle 3,500kg - 16,000kg

Driver license from:

2019-08-00 (5 years)

Salary you wish:

12500 R per month

How much do you earn now:

7880 R per month

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