Nombasa Biyana

SKILLS
Management of client expectations, data and customer care
Service excellence & relationship building
Effective and timeous resolution of client queries telephonically or via email
Providing sufficient support and education regarding products, processes & system changes
Report Writing and Minute taking
Working under pressure
Maintain relationship with internal stakeholders and support areas
Honest, passionate and energetic
Excellent Interpersonal Skills
High Attention to Detail and adaptability to new environments
Maturity, Numeracy and Literacy skills
Systematic, organized and deadline driven
Team player as well as team leader
Able to cope with multiple tasks
Able to address problematic areas and devise and implement solutions