Ntombifuthi Mthembu

I am looking for Call Centre agent, receptionist or switchboard operator position.
I have the following skills:
A strong command of verbal and written communication is essential for effective interaction with customers and colleagues.
The ability to listen attentively and understand the needs of customers is crucial in addressing their concerns and providing appropriate assistance.
Having a friendly, patient, and professional demeanor when dealing with customers is crucial for building positive relationships and ensuring customer satisfaction.
Call Centre agents, receptionists, and switchboard operators often need to handle multiple tasks simultaneously, such as answering calls, taking messages, and providing information. Good multitasking skills are essential in managing these responsibilities efficiently.
Being able to think quickly and find solutions to customer issues or unexpected situations is a valuable asset in these roles.
Organization and time management: These positions often involve managing schedules, keeping records, and coordinating appointments. Strong organizational and time management skills enable the smooth operation of daily tasks.
Demonstrating patience, empathy, and a calm attitude allows for effective handling of irate or frustrated customers, ensuring their concerns are heard and resolved.
Being a team player and collaborating effectively with colleagues and different departments creates a positive work environment and contributes to overall productivity.
Flexibility and the ability to adapt to changing circumstances, such as new protocols, system upgrades, or unexpected situations, are important for maintaining efficiency in a dynamic work environment.
company should hire me because I am committed to helping company achieve its goals of providing top-notch service and driving sales growth. As an integral member of the team, I will consistently deliver exceptional customer experiences and contribute to the company's success.

I obtained certificate, the course offered Basic computing, Windows 98/XP, Microsoft word 2003, Microsoft excel 2003, Microsoft PowerPoint 2003, introduction to internet and email, introduction to secretarial, introduction to entrepreneurship and typing skills.