Liaise regularly with senior management and member Cooperative Financial Institutions. Coordinates activities, events and exhibitions as directed by supervisor for events, board meetings, conferences, CFI's training and any other communication activities. Arrange in consultation with the manager, the calling of board meetings as and when necessary. Maintain a proper filing system and tracking of documents, maintain records and management of information. Prepare administrative reports by collecting, analyzing and summarizing client engagement data. Conduct data collection, desktop/ external research on members through survey, telephone calls and other data mining tools to formulate reports. Compile the contents and write a Newsletter to be edited and finalized by the manager and update website. Attend industrial functions such as association events, managers forum, workshop, yearly functions, forums to network with institutions professionals and conferences and provide feedback in a form of report. Put together report detailing campaign performance, member engagement and engagement trends. Coordinated with members to complete projects according to schedule and specifications. Successfully planned and executed corporate meetings, members' training and workshops, SADC Managers forum for over 200 people. Created itineraries, booked travel, manage travelling expenses for board members meetings. Coordinate and manage the office administration activities, participate on cross-functional team activities such as answering telephone, quotations of office stationery supplies, liaising with service providers, filing and managing manager's diary.