Osandiso Madikizela

Dear Sir/Madam

I am self-motivated individual who works hard, communicates well and has good interpersonal skills. I have recently completed my matric and I’m seeking employment in a business field to help develop my knowledge base.

I have a vast knowledge of 2 years in total, working within South African Breweries (SAB) - in which time I have occupied various positions within the Multimedia department, Operations department, Sales department, Admin department and credit department.

My background includes serving as a Customer Relationship Representative associate within both Customer Interaction-Centre and. Most recently, I worked on the customer service desk for South African Brewery, where my responsibilities included handling customers and responsible for the complexion of all documents basic call handling process also respond to customer calls by answering timeously, identifying the customer through the customer ID and verification and confirming their details.

I am keen to develop my Administrator career in your company as I have also assisted within the Admin department where my responsibilities include handling inquiries and requests, and handling them when appropriate;
-Meeting and greeting visitors at all levels of seniority;
- Organizing and maintaining diaries and making appointments;
- Capturing information from paper documents and saving it into database (CMS, ECM) and other systems
- Capturing workloads from multiple databases
- Attends all relevant data meeting
- Handle all data related communication
- Maintains a filling system on all important data documentation
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
-Taking dictation and minutes;
-Carrying out background research and presenting findings;
-Producing documents, briefing papers, reports and presentations;
-Organizing and attending meetings and ensuring the manager is well prepared for meetings;

I do appreciate that this being a different environment, there are still lots to be learnt and I look forward to the learning opportunities and own set of challenges that comes along with the role. I am a fast learner and given the skills and knowledge that I already possess, I believe that I will be able to add value to the success of your organization.

In addition to this experience, I gained considerable customer service skills during my part-time employment as Promoter (Sales Adviser). I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database. Please review my attached resume for additional details regarding my expertise and career achievement. I will follow up to request an appointment to discuss how my experience and background meets your need.
I am confident that I can offer you the best service, communication and problem-solving skills you are seeking.
Thank you for your time and consideration.

Sincerely,

Osandiso Madikizela

Computer Literacy
Institution Added Advantage Academy
Qualification Microsoft
Year Completed 2013
Subjects/Course introduction of Keyboard
Microsoft world
Microsoft excel
Microsoft outlook
Internet Typing
PowerPoint
Emailing
Managing File
Internet explorer

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