Oswald Chibamu

Elegance Trading and projects

Restaurant managers

Shop manager and Bakery Supervisor

**Shop Manager and Bakery Supervisor** **Key Responsibilities and Achievements:** **Shop Management:** - Supervised daily operations, ensuring a welcoming and organized shop environment. - Managed staff schedules, training, and performance to maintain productivity and morale. - Oversaw inventory control, ensuring optimal stock levels and minimizing waste. - Developed and implemented strategies to increase sales and enhance customer satisfaction. - Ensured compliance with health, safety, and hygiene standards. - Resolved customer inquiries and complaints promptly and professionally. **Bakery Supervision:** - Directed the production of high-quality baked goods, maintaining consistent standards. - Designed and implemented efficient bakery schedules to meet demand for daily operations and special events. - Innovated and tested new recipes, expanding the product range to meet customer preferences. - Trained and mentored bakery staff, improving skills and productivity. - Ensured proper use, maintenance, and cleanliness of baking equipment. **Event Coordination Support:** - Collaborated with the events management team to fulfill customized bakery orders for special occasions. - Ensured timely delivery of baked goods and supplies for events. - Assisted in planning and executing themed bakery displays for events and promotions. **Skills and Competencies:** - Strong leadership and team management abilities. - Expertise in bakery operations and customer service. - Creative and innovative approach to recipe development and product presentation. - Excellent communication and problem-solving skills. - Thorough knowledge of food safety and hygiene practices. - Proficient in multitasking and working under pressure.

Big Joe's pies -Eastrand Mall

Restaurant managers

Assistant Manager

**Assistant Manager and Chief Baker – Big Joes Pies** **Key Responsibilities and Achievements:** **Assistant Manager Duties:** - Assisted in overseeing daily operations, ensuring smooth workflow and team coordination. - Managed staff schedules, training, and development to maintain high performance. - Monitored inventory levels and placed timely orders to ensure uninterrupted production. - Handled customer inquiries and complaints, providing prompt and effective resolutions. - Contributed to sales strategies and promotional activities to drive revenue growth. - Ensured compliance with company policies, health, and safety standards. **Chief Baker Duties:** - Supervised the production of high-quality pies, maintaining consistent standards and flavor. - Developed and tested new recipes to expand the product range and meet market demand. - Trained baking staff on techniques, recipes, and quality control measures. - Oversaw the maintenance and cleanliness of baking equipment and workspaces. - Ensured efficient production schedules to meet daily and bulk order requirements. - Maintained strict adherence to food safety and hygiene practices. **Skills and Competencies:** - Strong leadership and team management skills. - Expertise in baking techniques and quality assurance. - Excellent customer service and problem-solving abilities. - Proficient in inventory management and production scheduling. - Creative and innovative approach to product development. - Knowledge of health and safety regulations in food production.

Diploma

British College of professional Management

Business Management and Admin

Juiet Seviria Sala

Director

Elegance Trading and Projects

+44 7392 596731

Chris Woodcock

Director

Big Joes Pies

+27 83 376 1149