Portia Ndima

Curriculum Vitae (CV)
What job i'm looking for? My positive points
I have the qualification and experience in broad spectrum consisting of Customer Services, Administration, Call Centre, Facilities Management Helpdesk, Organizational, Communicational Skills, Data Capturing, Events Coordinator, Working without Supervision and Various Computer packages required for any office position, and also Studying HR Management.
I have Ability to work within a multi-cultural, multi-functional team environment.
-Able to perform well under pressure.
-Professional and confident.
-Approachable
-Friendly, polite and helpful.
-Excellent communication skills
Preferred occupation:
Administrative jobs
Preferred work location:
Johannesburg
Gauteng
Contacts and general information about me
Day of birth:
1974-07-23 (50 years old)
Gender:
Female
Residential location:
Johannesburg
Gauteng
Telephone number:
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Email address:
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Work experience
Working period:
nuo 1998.12 iki 2004.06
Company name:
Bar-den
You were working at::
Store person
Occupation:
Stationery/ Maintenance store lady-Supervisor
What you did at this job position?:
• Filling clerk/ Store lady (Supervisor) • Supervision for maintenance and Stationery deliveries • Requesting quotes from supplies • Data capturing/ invoicing orders • Reception duties • Processing stationery/ maintenance orders • Dispatch of orders and equipment to SBSA tenants • Filling invoices • Stock taking for maintenance/ stationery store • Taking queries regarding orders • Buying maintenance equipment/ assisting suppliers • Packing and unpacking orders and new stock
Working period:
nuo 2004.07 iki 2012.12
Company name:
Drake & SCULL FM
You were working at::
Supervisor
Occupation:
Events Coordinator/ Project Personeel/ Helpdesk Operator
What you did at this job position?:
• Supervising Project Leap Helpdesk • Answering the telephone for Project Leap Helpdesk • Tackling all High priority calls or queries • Processing request via e-mail and telephonically • Available to all those staff members who will be undergoing relocations as part of the revamp • Send a news letter(fanout)every Friday to SBSA tenants • Update the distribution list for all Divisions/Departments relocating for Project Management • Follow up and ensure Move Representatives that there are no unforseen problems or changes for their move. • Visiting Tenants to collect Snags every Wednesday • Attend meetings with Move Coordination Committee, three times a week • Liaise with other Departments and Contractors for less urgent queries(IT,Telephone & others) • Provide feed back to the Project Manager • Do Desk drops once a week after a move • Do follow ups for job requested or Snags, • Closing all completed job requested on the system.• Events Coordinator • Generate daily bookings for function request(The Imvelo Park, Atrium , Auditoriums and Foyer-6) • Run the Christmas Market- Once in a year • Coordinate all relevant JOC requirements with the relevant business unit • Update all bookings on the functions calendar and forward it to relevant managers • Generate work orders furniture, cleaning and building maintenance, Vending/Confectionary complaints and plant care • Liaise with SBSA tenants nationally • Processing request via e-mail and telephonically • Book Parking for SBSA tenants nationally • Arrange for specific areas to be cleaned • Do follow ups for job requested.
Working period:
nuo 2016.04 iki 2019.03
Company name:
TSEBO FM
You were working at::
Administrators
Occupation:
Helpdesk Operator/ Financial administration/Facility Coordinator
What you did at this job position?:
• Assisting in Facilities Management for Standard Chartered Bank, Vodacom Lesotho, Diageo, RCL Foods, UBS, CHEP ,Tsebo Facilities Solutions, YUM- KFC, Quayside, Netcare, ADvTECH and BATSA(British American Tobacco South Africa). • Supervising Diageo, UBS, RCL, Tsebo Facilities Property, AdvTech and Quayside Contracts. • Generate work orders for Health and Safety Compliance Management, building maintenance, Sub- Contracted cleaning, Security, Plumbing Repairs, Electrical Maintenance, Fire Fighting Equipment and Pest Control • Processing request via e-mail and telephonically • Liaise with All Clients /Staff throughout Africa for SCB and for other contracts- Nationally. • Provide Feed Back and Critical observation to the Facilities Manager on daily issues • Do follow ups for job requested and call progress with internal and external Facilities Managers to change the status of calls requested on INFO EAM • Pulling Reports for all open calls Daily, Weekly and Monthly • Create Purchase Orders and GRV for all completed calls • Financial administration/ Facility Coordinating • Preventative Planning Maintenance-Ensure that PPM work orders are generate and monitored • Ensure PPM’s are closed in the given time frame • Respond to Clients(Principals) signed quotations and following up with the Hygiene suppliers-ADvTECH Contract • Ensure a high level of customer service provided and maintained to clients • Provide feedback to Facility Managers and Supervisors on job progress • Dispatching work orders to Facility Managers and Suppliers to provide quotations • Creating Purchase Orders for some of the Contracts UBS, Diageo, CHEP, YUM-KFC, Quayside • Invoicing or generating GRV for completed work orders for UBS contract Submitting invoices to Finance accounts payable Department on or before the deadline
Education
Educational period:
nuo 1994.01 iki 2014.09
Degree:
Grade 12 / Matric
Educational institution:
Qedilizwe sec school/ Chiawelo Adult Centre
Educational qualification:
Matriculated
Educational period:
nuo 1999.02 iki 2000.08
Degree:
Diploma
Educational institution:
IBN cOMPUTER SCHOOL
Educational qualification:
Introduction to computers
Educational period:
nuo 2000.02 iki 2001.01
Degree:
Certificate
Educational institution:
LIGHT STUDY CENTRE Computer School
Educational qualification:
A+ Certificate
Languages
Language 
Speaking level 
Understanding level 
Writing level 
English 
fluent 
very good 
very good 
isiZulu 
fluent 
very good 
very good 
Sesotho 
good 
very good 
basic 
Language 
English 
Speaking level 
fluent 
Understanding level 
very good 
Writing level 
very good 
Language 
isiZulu 
Speaking level 
fluent 
Understanding level 
very good 
Writing level 
very good 
Language 
Sesotho 
Speaking level 
good 
Understanding level 
very good 
Writing level 
basic 
Computer knowledge
IBN Computer School: Diploma (August 2000)
Introduction to computers, dos, word Perfect, Dbase 4, Bookkeeping, Lotus 1, 2, 3, Micro Windows, MS Word
LIGHT STUDY CENTRE Computer School: A+ Certificate (20 January 2001)
Basic computer service concept PC Architectures, PC Memory, Disk System, Peripheral Devices, Installation &Upgrades, Safety ,Customer service, Trouble shooting, Using Microsoft operating system, Installing &running Applications, Networking Fundamentala,Preventative maintenance.
Conferences, seminars
Sales consultant
Frontline Training :( 24 August2006)
Self empowering vision and core value development programme-Antoinette C.Phitidi
Diversity development:(29/30 October 2007)
To work within a multi-cultural, multi-functional team environment.
Write Better Business English :( 29/02/2010)
Read and write better business English.
Call centre Training Workshop programme (03/04/2013)
Avocado Vision being an Awesome Call Agent
Recommendations
Contact person:
Helen Foliadis
Occupation:
Project Manager
Company:
Standard Bank
Telephone number:
011 770 8294/ 0713620313
Email address:
Helen.foliadis@standardbank.co.za
Contact person:
Sujather Pather
Occupation:
Helpdesk manager
Company:
Drake & Scull FM
Telephone number:
083 626 9990
Email address:
Sujather.pather@standardbank.co.za
Additional information
Your hobbies:
Reading
Cooking
Visiting provinces
Doing Photo shoots 
Driver licenses:
None
Salary you wish:
20000 R per month
How much do you earn now:
16000 R per month
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