I am a highly motivated, self-disciplined professional with a strong track record of delivering exceptional results. I possess excellent analytical, communication, and problem-solving skills, and thrive in challenging environments that push me to work outside of my comfort zone. While I am new to the fields of networks, and cloud support. I am also interested in expanding my skillset to include front-end development and software testing. I believe that having a well-rounded understanding of various aspects of the technology industry will help me excel in my career and provide greater value to my team and clients. I am enthusiastic about the prospect of learning new skills and am eager to take on new challenges to help me grow both personally and professionally.
Preferred occupation:
Developers IT, computing jobs
Web designers IT, computing jobs
Network administrators IT, computing jobs
Computer technician IT, computing jobs
Software tester IT, computing jobs
Devops IT, computing jobs
Preferred work location:
Cape Town Western Cape
Contacts and general information about me
Day of birth:
1997-01-07 (28 years old)
Gender:
Female
Residential location:
Cape Town Western Cape
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2018.12 iki 2020.01
Company name:
Toys R Us
You were working at::
Shop assistants
Occupation:
Sales Assistant
What you did at this job position?:
I was responsible responsible for greeting and serving customers as they enter their store and advising them on products or services available in-store
Working period:
nuo 2021.05 iki 2022.07
Company name:
Novus Holdings Ltd
You were working at::
Computer technician
Occupation:
IT intern
What you did at this job position?:
I have extensive experience in providing first and second line support for users and staff. I am skilled in setting up VPNs for users and have experience setting up laptops from HP, as well as connecting printers from Konica Minolta and scanners. I am proficient in creating user accounts, resetting passwords, and unlocking user accounts using Active Directory Users and Computers (AD). Additionally, I am experienced in resolving calls via remote desktop using Teams, Anydesk, and the Configuration Manager Console (SCCM). I am able to provide troubleshooting and configuration support for users, laptops, and network issues, and am knowledgeable in refurbishing laptop and desktop computers.
Working period:
nuo 2022.10 iki 2023.04
Company name:
AddPay
You were working at::
Computer technician
Occupation:
Merchant Support Officer
What you did at this job position?:
As a merchant support officer, I have experience in solving merchant queries and providing advanced support in both technical and financial matters. In addition to supporting merchants during the onboarding process, I assist with the installation and usage of additional software, such as stock management systems, as appropriate. I am proficient in using cloud systems including Genesis, fresh desk, and API. On a daily basis, I perform testing on all ECW features such as card acceptance, MoMo acceptance, cash acceptance, VAS purchases, and merchant liquidations.
Education
Educational period:
nuo 2015.12 iki dabar
Degree:
Grade 12 / Matric
Educational institution:
Zisukhanyo Senior Secondary School
Educational qualification:
Matric
Educational period:
nuo 2016.01 iki 2022.12
Degree:
Diploma
Educational institution:
Cape Peninsula University of Technology
Educational qualification:
Diploma in Communication Networks, Information Technology
Languages
Language
Speaking level
Understanding level
Writing level
isiXhosa
fluent
fluent
fluent
English
very good
very good
very good
isiZulu
basic
basic
basic
Language
isiXhosa
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
English
Speaking level
very good
Understanding level
very good
Writing level
very good
Language
isiZulu
Speaking level
basic
Understanding level
basic
Writing level
basic
Computer knowledge
AWS Academy Graduate - AWS Academy Cloud
Foundations
Microsoft Azure: Active Directory
SQL basic
AWS Cloud Practitioner Essentials
Javascript
CSS
NSE 2 SASE
CCNAv7:Switching,Routing, and Wireless
Essentials
CCNAv7: Introduction to Networks - 2022
Responsive web design
AWS Technical Essentials
HTML
NSE 1 Network Security Associate
Python-basic
Java-basic
Customer service
Troubleshooting
Basic Configuration