Refilwe Promise Masilela

Motivated and enthusiastic individual with experience as a receptionist in a healthcare environment and my excellent communication skills, I am confident in my ability to provide top-notch service to clients.

In my previous role at Unjani Clinic, I welcomed patients and answered calls, ensuring efficient communication and a 25% improvement in patient satisfaction. I also demonstrated adaptability and teamwork by assisting with administrative tasks and maintaining a clean environment. My experience has taught me the importance of empathy, active listening, and effective problem-solving in a fast-paced environment.

Currently pursuing a Bachelor's in Law at the University of South Africa, I am developing strong analytical and critical thinking skills. I am eager to apply these skills in a call center setting, ensuring accurate and informed responses to client inquiries.

Additionally, I possess excellent organizational skills, proficiency in Microsoft Office and Google Calendar, and certification in email management, data entry, and project management through the VA Training program – ALX Africa.

Thank you for considering my application. I look forward to discussing how my skills and experience align with your team's needs.