Ricardo Van Rooyen

Sun International (Carnival City Unit)

Computer technicians

IT Engineer

• Handle 2nd and 3rd Line network calls in an operational environment. • Setup and configure complex Cisco switching environments. • Support all network devices, including Cisco switches, Cisco routers and WIFI, etc. • Monitor network for faults, utilization and be proactive to prevent issues (WAN and LAN). • Identify possible risks and implement proactive measures as well as suggest improvements. • NEC IP phones configuration and deployment (VOIP). • Install, configure and support all Microsoft desktop and server operating systems i.e. WIN XP/WIN 7/WIN 8/SERVER 2003/SERVER 2008/SERVER 2012. • Respond to and resolve support calls via remote connection (desktop and server). • Managing and maintaining virtualization systems on Hyper V 2008 & 2012. • Server monitoring and troubleshooting through SCOM 2012 and Solar winds. • Windows operating system; Microsoft software and non-Microsoft applications deployment through SCCM 2012. • Active directory administration and maintenance. • DHCP administration and maintenance

ABSA ATM CASH CENTRE

Banking

ATM Custodian

• Replenish Automated Teller Machine (ATMs) and maintain ATM availability within agreed Service Level Agreements (SLA). • To external and internal customers Receive and sign for ATM keys from guarding services. • Draw the list of cash requirements per ATM from the recommendation load report Receive cash from treasury clerks. • Bundle count money received from treasury clerk and verify amount Pack cash into stop loss bag Hand stop loss bags with cash over to the Cash in Transit (CIT). • Adhere to RASC cash limit policy and procuders. • Verify the slip to the number of deposits in deposit bin and seal those deposits into a stop loss bag. • Remove retained cards from ATM and write it up on the Retained Card Report Collect. • Rejected notes as soiled and half value notes from the ATMReport and deposit into RASC account. • Report lost or damaged door keys as well as Trackeys to Rasc manager immediately. • Balance each ATMs cash on route once every two weeks by counting the cash note for note and do a balance initiate request on the back panel.

ABSA PRETORIA

Sales consultant

ABSA Sales / Home Loan Consultant

• Dealing with customers on first point of contact. • Follow up with policy holders on existing or any related issues or claims. • Ensure all service level agreements are met/adhere to all customers’ services level agreement. • Proper record keeping of all non-conference/complains register. • Ensure pro-active handling of complaints and monitor complains register. • Compile monthly stats and reports of daily sales and monthly performance. • CEBS ratings adhere to as per policy and procedures. • Schedule of arrangements for customers meeting/appointment on sales record. • Submit reconciliations listings for audit checks on cheque book library/credit cards. • Cash Count tellers/treasury clerk on a monthly surprise basis. • Opening and closing of accounts. • FICA clients as per banking policy and procedures. • Score/capture personal, vehicle, and home loans applications on FBSS systems

Trustco Financial Services Pty

Sales administrator

Data Lead / Sales Support Administrator

• Supervise/Support 55 branches nationwide including Call Centre and Field Agents activation team by capturing data/leads on the system. • Analyse stats report on a daily basis to identify performance>problems and address to relevant department. • Do Call Centre Stats/Report/Graphics charts performance conversation ratio performance achievement competitions/promotion outcome of Call Centre Stats/Leads and Database. • Primary responsibility of Performance Development and IT Support team to make sure Production system is up and running. • Responsible for any issue occurred in Production System raised by Customers/Call Centre or Agents to be solved within the SLA. • Data issue/check and process the Leads as per the requirements. • Assist with monitoring real time telephone statistics through PPL/Call Centre’s Call Management. • System (CMS). • Responsible for handling incidents and tickets causing service disruption on the system. • Mapping if any Leads failed with mapping error, highlight it and take help from development team to fix the issue. • Any changes that should not be carried out directly in production. • Keep monitoring the system and see any issues or alerts of failed Leads, take the necessary actions. • Responsible to maintain the monitoring report of Production Leads flow includes successful as well as failed Leads. • Co-ordinate with other teams if issue require multiple team involvement. • Warehouse or Orders or high priority items and equipment’s. • Responsible for doing proper transportation from development-->quality-->production system. • Responsible for providing system access to right person with right access. • Work closely with the database administrator to quantify processing impact on Data/Leads. • Databases and assist in performance tuning.

Diploma

Rekenaarskool Boland - Kimberley

1 year Computer Technician / 1 year IT Diploma MOUS

Any IT jobs and administrator

Raymond Pieterse

IT Senior Engineer

Sun International (Carnival City Casino) JHB

079 673 4743 / 011 898 7040

raymond.pieterse@suninternational.com