Verifying customer information on the database, Update and follow up on queries, verifying customer information using policy number, contact No and id number, using Microsoft Outlook, Excel, Words, Avaya to call client, Unity, Intouch, Telenet and D3 system. Sending and receiving emails and updating incomplete client id number, beneficiary details, debit date and non-resident document. Updating customer bank details on the system and confirming and updating premium and plan type on the system, logging calls to IT, checking my quality on nice system. Sending new application form for policy to the system to be captured. Scanning application forms and counting all documents from BEX.