Shane Oliver

I am looking for something in customer service or technical support. I have experience in customer support for 25 years and wish to bring my grey hair and experience to any team.

Experienced professional with a strong background in administrative roles, including office management, customer support, and technical coordination. Skilled in supervising teams, handling administrative tasks, and providing exceptional customer service. Proficient in SAP, Microsoft Office Suite, and technical troubleshooting. Seeking opportunities to leverage expertise in a dynamic work environment.

**Education:**
- BSC Information Systems, UNISA, 1998 – 2004
- Relevant Modules: Programming, Information Systems, Formal Logic, Business Management
- Matric, Aloe Secondary School, 1987
- Subjects: Maths, Physics, Biology, History, English, Afrikaans

**Employment History:**

**Current Employment:**
**Deputy Convener/Examination Invigilator**
Stellenbosch University Tygerberg Medical Campus
- Administrative functions including completing claim forms, student registrations, reconciliations of equipment, and exam invigilation.
- Managing student queries related to examinations and assisting with the SunLearn system.

**Previous Employment:**
**Office Manager/Admin Officer**
City of Cape Town (1995 – 2019 January)
- Supervised support teams for Prepaid metering client services across Cape Town.
- Managed customer and technical support via telephone and two-way radio.
- Handled petty cash, computer coordination, and data integration.
- Conducted training and education sessions for technical staff.
- Managed asset register, time and attendance, leave reports, and disciplinary hearings.
- Facilitated performance appraisals and coordinated administrative support.

**Wine/Bar Steward**
Cellars Hohenort Hotel – Constantia (1992 – 1994)
- Provided wine and bar service to hotel guests.

**Access Control Installation**
AVS Fire Detection (1991 - 1992)
- Installed access control systems.

**Courses Completed:**
- SAP (Technical Master Data Creation, SAP CRM)
- Labour Relations Initiators/Presiding Officer Course
- Advanced Customer Service
- Telephone Management Skills
- Project Management
- Office Health and Safety
- Fire Warden
- Advanced Multiculturalism
- MS Office
- First Aid Training

**Skills:**
- Advanced Excel skills
- Computer programming
- Proficiency in Microsoft Word, PowerPoint, Visio, Outlook, Access

**References:**
1. Mr. David Hawes
Operational Manager, City of Cape Town
Email: David.Hawes@capetown.gov.za
Phone: 084 300 0648

2. Mrs. Helen Tyers
Admin Officer 2, City of Cape Town
Email: Helen.Tyers@capetown.gov.za
Phone: 066 035 2747

3. Mrs. Pumeza Soga
Head of Assessments, Tygerberg Medical Campus
Email: psoga@sun.ac.za
Phone: 084 559 0948

Microsoft Office, Excell, Powerpoint, Access and Share Point
Delphi, Pascal and C++