Sheldon Small

I am coloured male born & raised & completed my schooling in Durban, I relocated to Johannesburg in 1996. My interest are cooking, sports & working with people.
I am hardworking, loyal, trustworthy person. I am all willing to learn & go the extra mile. Customer service orientated of high level. Team player & can work alone, always willing to pass my knowledge on. Strong on Ethics & EH&S. Self-driven & highly motivated. I can work under pressure. I am always punctual for time is of the essence & willing to put in the extra time. I am of sober mind & body. Fully vaccinated. I have over 20 years’ experience working for one company and was always chosen for different task within the organization (Chubb/UTC/National Security). Trained staff on induction of company as well as policies & procedures. Customer Service skill & development training, one on one sessions, quality of work check done with staff. Disciplinary procedures with EH&S, Ethics & ACE Training.

1 worked in call centre industry for 20 years. As well as Security Industry Background.
2 Trained Staff with regards to customer service & call handling
3 Telephone etiquette
4 Resolved poor client service from staff telephonically
5 Done call quality checks on staff daily
6 I held the position of a Quality Assessor for the Call Centre on doing call quality checks regularly.
Looking forward to hearing from you & your organization.