Sophie Mokhari

I've got 13 years experience working as a call center agent.I was working for Telkom SA & reason for leaving it was Retrenchment. Institution Courses that I've attended were OMS & Clarify 10/12, Intro to Unibase, Introduction to CBS Technical, Billing Admiration, Fault reporting, Clarify System,DSL upgrade and Downgrade,Customer service and Dealer Web Training. My duties was order processing on OMS and installation follow up.Handle new accounts, ADSL activations,Provide support to customers.ADSL support errors, Check faulty lines IRTMS.Dispatch Technicians on Advantax.Handling queries on faxes,inbound call and outbound calls.