My duties include: Case management, screening and capturing all cases and/or referrals (Conciliations/Arbitrations, Condonations, Recissions etc). Compile files for each individual case and give it through to the regional secretary for authorization. Thereafter, communicate with all parties and schedule hearings (applicant, respondent, commissioner and trade union). Organize accommodation if the hearing is out of town for the commissioner, also schedule venues and refreshments for hearings/regional meetings. Communicate with all parties involved daily with outcomes and/or dates. Financial duties consist of making payments to service providers, commissioners; creating purchase orders, creating cheque requisitions, writing out cheques/electronic payments, capture payments electronically, send through proof of payments to the relevant parties. Create a monthly report on wasted costs, income and expenditure of the Northern Cape unit. (Fees, petty cash, staff refreshments etc) Assist with the switchboard when receptionist in not available. I also do general administrative tasks like filing, correspondence (email, fax, telephone and post), typing of documentation, reports etc. Provide the public with advise/guidelines as to how to go about lodging grievance, conciliations etc. Labour relations in depth, we also work with the LRA guide book daily.