As a Debt Counselling Assistant I reported to my Debt Counselling Manager and my duty responsibilities were to resolve administrative problems including greet clients warmly, receiving and directing visitors, fielding telephone calls, word processing, creating spreadsheets and presentations, perform basic bookkeeping duties, compile financial records, maintaining organised file systems for the organization and managing staff appointments. Additionally, I was often involved in office projects & tasks and to assess a client's outstanding debt and implement a restructured debt repayment plan