Tina Gogela

Curriculum Vitae (CV)

Tina Gogela

What job i'm looking for? My positive points

I like to pursue opportunities where I feel that what I'm doing has a positive impact on people's lives. I do get that in my current job but not quite to the extent that I'd like. It's possible that it's a little too administrative to be as rewarding as I'd prefer. It was the person-facing element of this role that really appealed to me, applying administrative functions that can help people but also getting the opportunity to interact with them and really get an idea of what's important to them and how we can help them.

Preferred occupation:

Government jobs
Government jobs

Preferred work location:

Cape Town
Western Cape

Contacts and general information about me

Day of birth:

1998-02-19 (26 years old)

Gender:

Male

Residential location:

Cape Town
Western Cape

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2018.01 iki 2018.11

Company name:

Anothny Richards and Assocaites

You were working at::

Debt collector

Occupation:

Woolworths debt collection agent

What you did at this job position?:

Keeping track to assigned accounts to identify outstanding debts. Planning course of action to recover outstanding payments. Locating and contacting debtors to enquire of their payment status. Alert superiors of debtors unwilling or unable to pay when necessary.

Working period:

nuo 2019.01 iki 2019.09

Company name:

Sell direct Marketing.

You were working at::

Sales agent

Occupation:

Telkom Sales Agent

What you did at this job position?:

Selling products and service using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales. Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services. Keep abreast of best practices and promotional trends. Continuously improve through feedback

Working period:

nuo 2019.09 iki 2020.11

Company name:

Capita SA

You were working at::

Customer care agent

Occupation:

Senior Customer Service Advisor

What you did at this job position?:

Contribute individually and as a member of a team to ensure service levels. Meet agreed client and internal standards. Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality. Deliver a quality service to all customers to ensure customer and client satisfaction. Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives. Responding to customer complaints

Working period:

nuo 2022.06 iki dabar

Company name:

WNS Global Service

You were working at::

Customer care agent

Occupation:

Customer Service Associates

What you did at this job position?:

Provides accurate, detailed and timely responses to inquiries from the general public, to include gas and electricity, with a variety of information, which includes responding to questions regarding new customer connects or disconnects, providing information on multiple services, billing, and related fees, and collecting fees, while developing and sustaining customer relationships by maintaining a friendly, professional and courteous demeanour to provide proactive customer service at all times. Processes and records a variety of basic accounting transactions based within billing rates and which includes establishing and closing customer accounts, entering transactions, processing transactions, balancing cash receipts, and preparing related records.

Working period:

nuo 2022.10 iki dabar

Company name:

WNS Global Service

You were working at::

Customer care agent

Occupation:

SME

What you did at this job position?:

Providing knowledge, resources and information to support agents. Address customers concerns accurately and timely. Assist advisors with material request and account updates. Coaching and training agents on improving Customer Interaction and offering advisors guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards. Upload calls on flow to give agents feedback.

Education

Educational period:

nuo 2016.01 iki 2016.11

Degree:

Grade 12 / Matric

Educational institution:

Peakview High School

Educational qualification:

National Senior Certificate

Languages

Language

Speaking level

Understanding level

Writing level

isiXhosa

fluent

very good

English

very good

Afrikaans

basic

very good

good

Language

isiXhosa

Speaking level

fluent

Understanding level

fluent

Writing level

very good

Language

English

Speaking level

very good

Understanding level

very good

Writing level

very good

Language

Afrikaans

Speaking level

basic

Understanding level

very good

Writing level

good

Additional information

Your hobbies:

Netball
Swimming
Reading
Writing

Driver licenses:

None

Salary you wish:

9500-10000 R per month

How much do you earn now:

8500 R per month

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