Unathi Lutshiti

Pick n Pay

Retail manager

Clothing Manager

Customer Journey: • Customer centric approach • Ensuring customer service standards are rigorously applied • Attending to all customer service requests, advertising on product and services. • Ensure that VM standards are adhered to and execution of all plans and promotions. People Management: (Assist Store Manager with functions) • Manage all people related aspects on an ongoing basis for staff. • Able to deal with employee shortcomings if/when needed. • Assist with recruitment on a store level according to company policy and procedures. • Assist with Identify training and Development initiatives for employees. • Assist with performance management – focus on talent management and succession planning. • Able to lead and manage a team of employees. • Assist with identify training initiatives and develop staff accordingly. Daily Operations/Stock Management/Risk Management: • Conducting administration (staff scheduling & leave, pricing head office instructions etc) per company standards and procedures • Ensuring merchandise is merchandised & displayed per company policy • Monitoring quality and controlling soilage of merchandise and taking appropriate action • Controlling shrinkage • Ensure that OHS standards are adhered to at all times Sales/Promotions: • Promoting sales to achieve budgets and monitoring sales, turnover and participation. • Conducting promotions • Implementation of markdowns and RTC’s

Grade 12 / Matric

Gugulethu Comprehensive High

Grade 12