Venolia Rapolai

My background includes serving as a customer service associate within both call-center and retail environments.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications network and an online shopping company based in the UK . In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.



In addition i was a dental Receptionist(customer service) at Medicross Edenvale, at which later transfered to Netcare Montana Hospital as its the current position.

I also bring to the table strong computer proficiencies in SAP, MS Word, MS Excel,ME+,Billing and CRM database applications and connect. Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 0810674606 / 078 586 2471 (cell) / venolia.rapolai@gmail.com to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity