Xola Bonga

I am dynamic fraud Investigator with 8 years of experience in a Call Centre Setup. Skilled in Fraud Investigation, Fraud Detection, Fraud Prevention, Fraud mitigation, Business Process, Good communication with strong judgement and critical thinking abilities. My skill set are not limited to investigations of fraud, I am familiar with processes of customer needs assessment and quality standards for service. I am very passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.