CV database 401
Yolande Van Coller
Curriculum Vitae (CV)
What job i'm looking for? My positive points
Competent in all Microsoft Office applications as well as Internet and emails
Excellent time-management and organisational skills
Excellent customer services skills
Good time keeping and punctuality
Document processing and administration.
Typing speed: 90 words per minute
Coping under pressure and setbacks.
Achieving personal work goals and objectives.
Effective professional handling of queries.
Delivering results and meeting customer expectations.
Able to converse well with others.
Attention to detail (accuracy).
Self-motivated.
Good listener.
Clear thinker.
Effectively deal with job stress, angry callers, and upset customers.
I am a team player and can work well on my own as well
Code 8 Driver’s Licence
Languages: Fluent in English and Afrikaans, both as written and spoken languages.
Proofreading and Editing
Excellent time-management and organisational skills
Excellent customer services skills
Good time keeping and punctuality
Document processing and administration.
Typing speed: 90 words per minute
Coping under pressure and setbacks.
Achieving personal work goals and objectives.
Effective professional handling of queries.
Delivering results and meeting customer expectations.
Able to converse well with others.
Attention to detail (accuracy).
Self-motivated.
Good listener.
Clear thinker.
Effectively deal with job stress, angry callers, and upset customers.
I am a team player and can work well on my own as well
Code 8 Driver’s Licence
Languages: Fluent in English and Afrikaans, both as written and spoken languages.
Proofreading and Editing
Preferred occupation:
Administrators
Administrative jobs
Administrative jobs
Secretaries
Administrative jobs
Administrative jobs
Receptionist
Administrative jobs
Administrative jobs
Customer care agent
Administrative jobs
Administrative jobs
Preferred work location:
Sedibeng
Gauteng
Gauteng
Contacts and general information about me
Day of birth:
1978-03-25 (46 years old)
Gender:
Female
Residential location:
Sedibeng
Gauteng
Gauteng
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2006.09 iki dabar
Company name:
SMART
You were working at::
Insurance administrator
Occupation:
Senior Administrator and Custormer Serivices Agent
What you did at this job position?:
Setting up and implementing all admin structures and reporting in the DebtPlan departement by myself as there was nothing in place when we started Capturing of client’s, personal, creditors and account details on databasis on a daily basis Calling, emailing and sms’ing clients on a daily occurrence regarding missed payments. Allocating cash and PDA payments to client’s accounts Updating payments received from clients corresponding with bank statements on a daily basis as well as importing payments to our system. Dealing with queries from clients and debt councellors on a daily basis. Corresponding with clients and debt councillors daily via e-mail and telephone queries regarding queries on their accounts. Dealing with monthly issues of non-payment from clients. Setting up a reliant, workable system to integrate communication between DebtPlan, existing creditors, debt councillors and clients. Maintaining correspondence with creditors and clients on a daily basis. Sending out cancellation letters to client’s creditors on a daily basis. Responsible for cancellation of policies and correspondence with clients relating to cancellations Loading of new policies on system. Managing, setting up and sending of client’s policy documentation on a weekly basis. Listening to sales calls Working closely with manager and responsible for daily reporting on sales done by the call centre agents.
Education
Educational period:
nuo 1997.01 iki 2000.12
Degree:
Degree
Educational institution:
Northwest Univercity
Educational qualification:
Bachelors Degree
Educational period:
nuo 1992.01 iki 1996.12
Degree:
Grade 12 / Matric
Educational institution:
Vereeniging High School
Educational qualification:
Matric
Languages
Language
Speaking level
Understanding level
Writing level
English
fluent
fluent
fluent
Afrikaans
fluent
fluent
fluent
Language
English
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Language
Afrikaans
Speaking level
fluent
Understanding level
fluent
Writing level
fluent
Computer knowledge
Windows OS Software: Microsoft Office, Adodobe, Outlook, Internet
CRM
Acczone
TIA
CRM
Acczone
TIA
Conferences, seminars
Maple Academy: Proofreading and Editing Course - 2005
Alcari - FAIS I - III - 2007 - 2010
Alcari - FAIS I - III - 2007 - 2010
Recommendations
Contact person:
Susan Nieuwenhuys
Occupation:
HR
Company:
SMART
Telephone number:
087 312 1784
Email address:
susan@smartuma.co.za
Contact person:
Justin Dec'zy
Occupation:
Manager
Company:
SMART
Telephone number:
+27718960885
Email address:
justin.deczy@gmail.com
Additional information
Driver licenses:
B Light Vehicle ≤ 3,500kg
Driver license from:
2013-02-00 (11 years)
Salary you wish:
R16000 R per month
How much do you earn now:
17000 R per month
Suitable candidate? Offer a job
Yolande Van Coller
46 years old
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