Data Analyst

JOB TITLE: Data Analyst

DEPARTMENT: DDS (Retail)

REPORTING TO: Insite360 Manager

LOCATION: Johannesburg

PURPOSE OF POSITION

This position provides support to Gilbarco AFS customers enrolled in Wet Stock Management Services. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents. Responsibilities include and not limited to first line technical support involving on-site engineers and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information.

Key Responsibilities

• Ensure the timely completion of all daily operational tasks.
• Provide specialist support to field personnel to help identify and correct customer site issues.
• Ensure all customer reporting deadlines are met.
• Responsible for ensuring all customer support and follow up procedures to support new and existing customers are created and implemented.
• Maintain a good understanding of current regulatory guidelines as they apply to each customer.
• Serve as a contributing member on various teams and provide information and support.
• Support field test activities for new services as required.
• Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
• Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.
• Develop product knowledge to the level necessary to handle application questions. This includes assessing the capabilities of GVR products, how they should be used in each application and how to configure systems.
• Work closely with Management to assist in the development and implementation of new/modified services. In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
• Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.

DELEGATION OF AUTHORITY

As per the actual Schedule of Levels of Authority within Gilbarco MEA.

POSITION RELATIONSHIPS

Internal

• Works directly FMS Team leader
• All Departmental Managers
• Training & Development Department
• Team members: Needs to develop a strong working relationship with team members to ensure that countermeasures initiated as required are seen through.
• EMEA: Global WMS teams to deliver services and consult
• Technical team for escalated calls to be resolved

External

• Customers: Needs to be highly customer focused, and able to form effective working relationships with key customers,
• Approved Sub-contractors: Effective management of sub-contractor and supplier relationships based on various contracts for work carried out onsite

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within 14 days, 100% employee participation in NM / PI reporting and achievement of HSSE targets
• Sustained use of Standard Work in area of responsibility

Lagging

• Internal SLA as set by the General Manager
• Drive continuous productivity level improvements measured by completed analysis on various delivery issues
• Maintain Variances on tanks at 0.5% on a continuous basis for project and maintenance calls
• Meet / exceed all customer contracted KPIs

Personal Qualifications & Experience

Education/

achievements

• BCom Information Systems
• Computer Science, Statistics, or a related field.

Experience/

Knowledge

• Power BI
• SQL (SSRS and SSIS)
• Oracle
• SAP Business Objects
• Process automation
• API (software interface)
• D3.js is a plus.
• Fuel Reconciliation experience in
• Understanding of the demands of the retail/forecourt and Oil industry.

Specific Skills

• Data cleaning and preparation
• Creating data visualizations
• Creating dashboards and reports
• Writing and communication
• Data analysis and exploration
• Statistical knowledge
• Analytical and problem-solving skills.
• Strong communication & interpersonal skills
• Attention to detail.
• Personal Organisation and time management
• Understand the importance of being hands on in our operational processes and customer relations.
• Quality First: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised.
• Management by Fact: Gathers, analyses, and summarizes data to draw rational, fact-based conclusions

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Competency Descriptors

Utilises Critical Thinking (Fact Driven and analytical)

• Thinks through and analyses complex problems, challenges and drives to root cause.
• Positively copes with change; applies knowledge and skills effectively in new environments to deliver value to the customers.

Listens and responds to customer needs

• Demonstrates deep understanding of customer expectations and end user needs.
• Dedicated to exceeding customer expectations.
• Seeks information from customer feedback to improve.

Solves Problems (Data integration and application)

• Gathers data from multiple sources, applying judgement and criteria to evaluate the integrity & validity of the data.
• Applies Vontier Business Systems (VBS) tools to explore and confirm root causes to problems.
• Organises multiple data elements into a compelling and meaningful story to drive decisions

Acts with Integrity (Operates with transparency & is trusted)

• Is viewed as direct and truthful.
• Keeps confidences and admits mistakes.
• Does not misrepresent him/herself for personal gain.
• Does not over-commit; follows through on commitments.
• Not afraid to take a stand

LEADERSHIP ANCHORS

Utilises Critical Thinking

• Thinks through and analyses complex problems, challenges and drives to root cause.
• Positively copes with change; applies knowledge and skills effectively in new environments.
• Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers.
• Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills.
• Applies past learning to solve current problems

Moves Strategy to Action

• Understands strategy and vision in order to effectively implement actions.
• Prioritizes effectively, acts with speed and agility.
• Creates detailed action plans and executes to drive results.
• Displays knowledge and confidence to execute.
• Demonstrates a sense of urgency.

Leads in a Global Environment

• Proactively seeks and uses knowledge of global issues that could affect his / her work or teams achievement of goals.
• Demonstrates knowledge of relevant local and global rules and regulations affecting how work gets done.
• Is consistently respectful of persons from different cultures and backgrounds.
• Demonstrates an appropriate level of business acumen.

Listens & Responds to Customers Needs

• Demonstrates deep understanding of customer expectations and end user needs.
• Dedicated to exceeding customer expectations.
• Seeks information from customer feedback to improve.
• Uses unfiltered customer feedback to make improvements in process, products and services.
• Is committed to excellence and understands how daily work impacts the customer.

Cultivates and enables breakthrough thinking to drive growth

• Generates new ideas and solutions by making connections between diverse types of customers, markets and processes.
• Actively participates in cross functional brainstorming sessions.
• Encourages creative suggestions from others.
• Effectively manages the roll-out of innovative products or processes.

Encourages thoughtful risk taking to advance innovation

• Thinks outside the box and advances innovation.
• Willing to stand alone to champion a new idea.
• Demonstrates sound judgment with ideas that involve risk.
• Listens to new ideas even if he / she disagrees with them.
• Ability to influence and position new ideas, initiatives and innovations.

Champions continuous improvement

• Takes actions and makes decisions that support the DBS culture.
• Is aware of and appropriately uses the DBS tools.
• Proactively makes recommendations for future improvements.
• Actively participates in cross functional kaizen teams.

Solves problems

• Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems.
• Uncovers and clearly articulates the problem that needs to be solved.
• Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).
• Prioritizes problems for solutions based on highest impact.

Drives for results

• Has capability and capacity to set goals that stretch self and peers.
• Consistently drives high quality, on-time results.
• Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact.
• Organizes and prioritizes to drive results.
• Does not let perfect get in the way of better.

Relentlessly attracts, engages and develops people

• Proactively seeks and provides feedback from / to co-workers and supervisor to develop self and others.
• Builds and maintains good working relationships with peers and supervisors; works collaboratively.
• Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance.
• Stretches self to improve performance. Leverages strengths of other associates.

Creates followership and collaboration

• Works collaboratively across the business.
• Is viewed as a team player by peers, co-workers and supervisor(s).
• Motivates and engages teammates by asking for their input and listening to their ideas.
• Is engaged and supportive of continuous improvement.

Builds strong and effective organizations

• Brings energy and purpose to the workplace every day.
• Treats all associates with respect, earns trust, and supports diversity in all of its forms.
• Communicates and collaborates openly and clearly with co-workers and supervisor. Invites feedback to improve.
• Is a team player; understands co-workers contributions and recognizes

accomplishments

Consistently uses sound judgment

• Behaves in ways that are aligned with the Vontier Standards of Conduct.
• Demonstrates personal integrity and is trusted by others.
• Is thoughtful; thinks through implications of decisions.
• Demonstrates high concern for the values of others.
• Is a good listener; genuinely interested in common solutions and settling disputes equitably; is viewed as someone with great character.

Operates with transparency & is trusted

• Is viewed as direct and truthful.
• Keeps confidences and admits mistakes.
• Does not misrepresent him/herself for personal gain.
• Does not over-commit; follows through on commitments.
• Not afraid to take a stand.

Demonstrates humility and self-awareness

• Behaves in a humble manner.
• s viewed as genuine.
• Is self-aware and understands his / her impact on others.
• Seeks feedback regarding strengths and weaknesses; acts on feedback.
• Listens well; lets people finish thoughts and is not defensive.

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companiesGilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industriesare united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontiers pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com