Data Analyst

Role Purpose

The purpose of the role is to develop and deliver data-driven solutions that provide actionable business insights by analyzing raw data, applying statistical techniques, and using data visualization tools to support informed decision-making.

Requirments
Qualification and Experience:

Undergraduate (Bachelors) degree in Mathematics, Economics, Statistics, or Business Studies.
35 years of experience in data analysis within an insurance environment.
Strong analytical and problem-solving skills.
Strong intellect and ability to think strategically.
Proficient in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
Experience with Power BI for data visualization is required.
Ability to grasp and apply new concepts quickly.
An inquisitive and open mindsetopen to ongoing learning, growth, & development.
Good verbal and written communication skills, including presentation skills.

Skills:

Attention to Detail: Ensures accuracy in data gathering and reporting.
Curiosity and Proactivity: Eager to learn and takes initiative in supporting research activities.
Team Collaboration: Works well in a team environment, contributing to group efforts and supporting team objectives.
Organizational Skills: Capable of managing multiple tasks and projects simultaneously.
Communication Skills: Strong communication skills, with the ability to craft engaging and persuasive content.

Duties & Responsibilities

Internal Process

Collaboration & Requirement Translation - partner with teams to understand their business challenges and translate them into targeted data analysis tasks.
Data Handling - extract, clean, transform, and analyze data from multiple sources to ensure accuracy and consistency.
Statistical Evaluation - apply statistical techniques to uncover trends, patterns, and correlations within the data.
Data Model Design - create and maintain robust data models and databases to support business operations.
Insight Generation & Reporting - perform ad-hoc data analyses and generate reports that provide actionable insights for stakeholders.
Data Visualization - utilize data visualization tools to present complex data in a clear and digestible format for business users.
Database Management - oversee and work with databases such as MSSQL and MySQL to support data analysis and storage requirements.

Client Services

Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Select and recruit suitably qualified talent in line with Employment Equity principles and business values.
Drive a culture that guides and directs best practices, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team to ensure business objectives are achieved.
Encourage innovation, change agility and collaboration within the team.
Support the building of the teams capability to ensure that the team is equipped to strategically partner with businesses and provide leading solutions.

Governance

Identify solutions to enhance cost-effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies