Data Compliance Team Leader

takealot.com, a leading South African online retailer, is looking for a highly talented Data Compliance Team Leader to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This role reports to CI & amp; Performance Manager and is a unique opportunity to work in a high-performance

Specialist B2B & amp; B2C environment supporting the Takealot group.

Your responsibilities will include:

Team performance management

• Achieve, monitor and exceed agreed team performance goals (i.e. Average handling time, ticket

aging, quality monitoring etc)

• Implement action plans to resolve performance barriers as needed
• Address and support significant Data subject requests issues i.e. unusual contact volumes,

unusual contact drivers

• Work closely with the Legal team supporting compliance in the group
• Work closely with website security engineering teams across the group
• Work closely with the WMS & operation teams handling operational compliance and provide

technical support.

Daily Operations Management:

• Provide significant support to the Data subject compliance team when there are technical issues

or new feature releases.

• Manage Compliance tools i.e All incoming channels
• Manage team admin i.e. leave schedules, absenteeism etc.
• Provide weekly team reports & set daily - weekly team meetings & huddles
• Manage productivity in teams across functional areas

Stakeholder management:

• The role will interface frequently with the Group Product & Legal teams in the development and

release of new product features and legislative changes.

• The role will interface frequently with Engineering & Finance team to support in resolving

investigations and breaches identified.

• Furthermore, the role interacts daily with the Customer Service teams.

Process Improvement:

• Regularly review and analyze key metrics in Data Compliance to identify root causes and

formulate solutions to improve performance and customer experience for data subjects.

• Ability to develop and set up reporting for metrics, whilst maintaining existing reports.
• Managing data subject feedback into continuous performance improvement processes.
• Manage and Report on internal audit procedures conducted regularly in relation to internal

compliance practices including SOPs & Policy changes for new and existing features across

brands.

• Contribute to the design, implementation, and improvement of new and existing Data Subject

support processes & tools.

• Leading small project improvement initiatives as required.
• Review company SOPs & Policy in relation to the compliance policies.

Attributes required:

• Customer-centric. Ensure excellent seller and customer service
• Proven track record of driving process improvements
• Ability to lead, motivate and influence a team
• Able to manage a team to deadlines and drive strong operational excellence
• Strong organizational skills as well as prioritization and time management skills
• Ability to work in a fast-paced environment
• Analytical mindset. Use data to inform decisions
• Excellent verbal and written communication skills
• Great interpersonal skills and stakeholder management
• Solutions-oriented - have a can-do attitude and high energy
• Curious, a love for problem-solving and ability to think on on your feet
• Comfortable in a start-up environment fast paced, many uncertainties!
• Tech Savvy. Passionate about tech and how to use tech solutions such as automation to

improve performance

• Development of others. Passionate to lead and develop a team.

Qualifications & Experience required:

• Matric
• Relevant Undergraduate degree / diploma / certificate (advantageous)
• Minimum 3 years of customer service experience
• Minimum of 1- 2 years experience managing a team of 7+
• Experience in an e-commerce, startup or tech environment (advantageous)
• SQL Skills (advantageous)
• Zendesk Skills (advantageous)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference