Data Verifier (Parktown).

Closing Date 2024/07/24

Reference Number HOL240719-2

Job Title Data Verifier (Parktown)

Business Unit Hollard Insure

Department Specialist Claims Services

Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions

Job Type Classification Permanent

Reporting To Recoveries & Liabilities Manager

Number of Positions 1

Location - Town / City Parktown

Location - Province Gauteng

Location - Country South Africa

Job Advert Summary

Hello an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities

(Operations) area. We are looking to recruit a Data Verifier (Parktown).

Role Objectives

To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World

Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to

matters being handed to the liability product line

• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned

with requirement management).

• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and

innovation

• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Required Knowledge And Experience

• Minimum 1-2 year experience in Office administration
• Call Centre experiencewillbe beneficial

Educational Requirements

• Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous

All Hollard appointments are made in line with our DEI policy.

Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.

We proudly promote the Hollard Way we work, which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you dont meet all our selection criteria, we encourage you to apply!