Support Engineer (Citrix)

Support Engineer (Citrix) IT - Support

Cape Town - Western Cape

ENVIRONMENT:

PROVIDE 1st and 2nd Line Citrix Support as the next strong technical & ambitious Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. This will include supporting Citrix virtual apps, desktops, application delivery controllers and DaaS and proactive Citrix support via Goliath monitoring. You will require Matric/Grade 12, CCA-V or similar Certification, a minimum of 5+ years' work experience supporting Citrix in a senior position including supporting either Hyper-V, VMware or Nutanix AHV with a solid understanding of Citrix and Microsoft Server infrastructure.

DUTIES:

• Support Citrix virtual apps and desktops.
• Support Citrix application delivery controllers.
• Support Citrix DaaS.
• Proactive Citrix support via Goliath monitoring.
• Proactive analysis and reporting on Citrix system health.
• Patch Management of Citrix systems.
• Assist with escalations from 1st and 2nd Line Support.

REQUIREMENTS:

Qualifications -

• Matric / Grade 12.
• CCA-V or similar Certification.

Experience/Skills -

• At least 5+ years' supporting Citrix in a senior position.
• Experience supporting either Hyper-V, VMware or Nutanix AHV.
• Good understanding of Citrix and Microsoft Server infrastructure.

ATTRIBUTES:

• Ability to identify and understand problems and find suitable solutions.
• Conscious of delivering solutions on time.
• Able to clearly articulate problems and solutions with the technical team.
• Self-managed.

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