South African DC team is responsible for Distribution Center (DC) and outbound partners performance. Forecast and Planning, drive and supports operations fulfilment for outbound & Returns and measure / analyze DC performance. This by implementing and analyzing relevant reports and KPIs. Owning the planning and execution of Store Openings and Campaigns, the manager y. The DC controller ensures a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization regarding work- and information flow.
Key Responsibilities
- Coordinate the operations via management of the existing 3rd Party Logistics Provider (3PL); DC and Outbound Providers
- Accountable for ecommerce last mile delivery performance and overall ecommerce SCM performance
- Responsible to align, B2B and B2C: Inbound, Outbound & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends.
- In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns for B2B and B2C business
- Monitor and report on all inventory areas, measuring accuracies and losses to the agreed contract SLAs and KPIs
- Inventory forecasting and reporting: Capacity forecasting and reporting, DC utilization, improve stock accuracy. Monitor cycle counting activities, perform inventory reconciliation between physical quantities, WMS and AFS and ensure stock adjustments timely done with required approvals documented covering B2B, B2C and eCom.
- Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness) and Store Openings.
- Ensure a meaningful and robust daily monitoring and audit of the order flow. Follow up on fulfilment requests, complains and incidents. Provide feedback to stakeholder and requestors in a detailed and timely manner.
- Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes Closely follow up on enhancements and drive SLA Achievements, for DC ops and outbound distribution providers.
- Contribute to Supply Chain related projects
- Be responsible and manage business escalations.
- Motivated team player and willing to learn,
- Commitment and motivation,
- Strong and proven analytical and communication skills with attention to details
- Experienced in logistics and supply chain management as well as project management
- Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS knowledge is a plus
- Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external)
- English speaking and writing
- 3PL providers (Warehousing, Transport, last mile, Documentation and Clearance)
- Local Authorities (Municipality, Customs, Port/Free Zone)
- SCM South Africa
- Sales & Marketing
- ECOM
- Customer service
- Global NTP
- Finance & Internal Controls - Audit
- IT & Legal
- Expert in Last mile delivery, reverse logistics & ecommerce
- Expert in Warehousing, Distribution
- Expert in International freight & customs
- Experience in transformation (ex: DTC supply chain, ecommerce )
- Strong leadership skills
- Strong analytical skills and data driven decision making
- Ability to deliver good results under pressure, accepting and meeting critical deadlines
- Ability to #CreateTheNew by challenging the status-quo
- Ability to act as a catalyst in Change Management projects/initiatives
- Excellent communication, verbal and written
- Degree Level Qualification in Engineering or Supply Chain.
- Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred
- 2 - 3 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations
- Proficient user of Microsoft Office applications, ERP/SAP, WMS
- Excellent skills in communication and negotiation
