Debtors Administrator

Position title: Debtors Administrator

Department: Finance & Hearing Hub

Work Location: 180 Garsfontein Road, Ashlea Gardens, Pretoria.

Supervisor/Manager: Financial Manager

Job purpose: Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients

Requirements

Minimum education (essential): National Senior Certificate

Minimum education (desirable): Bookkeeping Diploma

Minimum applicable experience (years): 6 years

Required Nature Of Experience
Debtors collection
Customer service
Creditors
General bookkeeping
Skills And Knowledge (essential)
Accounting Software (ie Pastel / Xero)
Microsoft Excel
Google Suite
Debtors processes
Other

5 days a week; 9 hours a day with an hour lunch.

Hours: 9am - 6pm EST.

COMPETENCIES

Essential Competencies
Examining Information
Establishing Rapport
Showing Composure
Resolving Conflict
Meeting Timescales
Checking Things
Following Procedures
Upholding Standards
Important Competencies:
Interpreting Data
Developing Expertise
Adopting Practical Approaches
Thinking Positively
Embracing Change
Inviting Feedback
Understanding People
Valuing Individuals
Managing Tasks
Producing Output
Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Debtors liaison (50%):
Follow debtors collection process.
Optimise debtors collection process.
Ensure proper and clear correspondence with customers including via phone, email and text.
Ensure proper record is kept of all communication with debtors on relevant platforms.
Ensure Salesforce / XERO is updated with debtors process.
Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
Update and maintain customer contact details in Salesforce / XERO.
Manage handover of Debtors to lawyers / debt collection agency.
Collect all the necessary documentation for handover to lawyers / debt collection agency.
Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
Meet all relevant debtors deadlines.
Plan and structure daily work to meet deadlines efficiently.
Debtors administration (30%):
Process new invoices.
Issue invoices accurately and timeously.
All credit notes issued accurately and timeously.
Send invoices and statements.
Do corrections on account allocation.
Conduct reconciliations of all debtors.
Ensure customer payment allocations are correct.
Negotiate payment arrangements with customers to increase debt collection.
Stripe administration (10%):
Process new manual payments on Stripe.
Manage disputes process with Stripe.
Manage trial periods or customer profiles on Stripe as required.
Maintaining records of the above on relevant platforms
Payments administration (10%):
Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off.
Manage the recordkeeping process for such payments.
This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employees performance will be reviewed based on the agreed upon objectives.