Key Responsibilities
The successful candidate will lead and own the optimal execution of all related initiatives across industry units, business and technology practices, and markets.
- Demonstrate a bias and commitment for value creation, delivering outcomes that generate growth for Wipro and those we serve, and partner with.
- Evidence an interest, even passion for the markets we work in, or aim to become involved.
- Proactively engage to initiate relationships or expand and deepen pre-existing relations (internal and external). Additionally, to oversee, diagnose and manage client relationships in relation to the delivery of services, inclusive of feedback and support.
- Effectively enable the contribution(s) of the collective workforce, by serving as a role model and reinforcing structures, and the provision associated interventions required to empower others in achieving a culture of high performance.
- Be a conscious and critical thinker thus expending time and energy aligned to achieving a purpose, and able to contribute toward and enrich plans and solutions by recognising and addressing challenges and/or opportunities.
- Partner closely with other senior leaders within Wipro and engage in ongoing discussions and collaboration across markets.
- Monitor, plan and consistently execute support to realise goals e.g.,
- Manage legal and compliance requirements, and associated reporting
- Support growth through the establishment of new operations, across varied locations
- Contractual setup and maintenance
- Progressive evolution of delivery operations inclusive of portfolio rotation, introduction and ongoing management of continuous improvement (i.e., automation, introduction of emerging technologies and AI applications) to afford superior outcomes
- Optimise people strategy and associated workforce (current and future) planning, and fulfilment
- Forecasting and ongoing improvement of financial performance
Approx. 20 years delivery across consulting, large-scale transformation, and ongoing services/outsourcing experience, ideally including a hybrid workforce across sites (remote and onsite). 7+ years in senior management leading people and managing operations - beneficial if familiar with doing so in a rapidly changing environment, and growing team.
Qualifications -
Undergraduate degree in Business (e.g., Finance, Economics, Strategy) or Technology is essential. Postgraduate degree preferable.
Functional Skills -
- Service Delivery: An impecable track record of delivering large scale transformational projects/programs, evidencing measurable impact.
- General Management: Proven ability to leverage financial and operational metrics to drive organisational decisions in realising objectives.
- Sector Knowledge: Broad understanding across industries in relation to role players, strategic interests and endeavours.
- Market Exposure: South Africa and additional African countries essential.
- Solutions/Offerings: The foresight to understand and address critical success factors to assure the goals of any initiative is met. Demonstrated leadership in innovating, including experience in informing or developing next-generation offerings and/or driving modernisation and overall improvement.
- Relationship Management: Demonstrated record of forging meaningful, longstanding relationships and networks.
- People Leadership:
- Able to build teams, attracting and retaining the best talent.
- Proven ability to lead organisational change with enduring results through a process that strengthens organisational relationships and trust.
- Experience operating in a multicultural and matrixed environment, in Consulting or other Professional Services with exposure to global teams is preferable.
- Excellent verbal and written communication, and ability to present messages in a simple and compelling manner.
- Must role model high personal standards of ethics and integrity.
- Self-assured, objective and fair in preparing for and handling all matters.
- Self-motivated, owning their role/contribution and holding themselves accountable.
- Possess a sense of urgency, equally a drive to realise excellence in all they do.
- High in emotional intelligence with strong influencing and persuasion skills.
- Empathetic to the needs of employees.
- Must interact professionally at all levels, both internal and external to the company.
Must be fully conversant in English (speech, reading and writing). Portuguese and/or French are considered advantageous.
