Cape Town - Western Cape
ENVIRONMENT:
A company specializing in digital solutions and technology services, collaborating with global organizations across various industries to drive digital transformation, is currently in search of a Delivery Manager. This individual will be responsible for engaging and providing consulting services to both IT and business owners of the client, a well-known retailer. Serving as the Single Point of Contact (SPOC) for client stakeholders, this role necessitates extensive coordination and collaboration with internal account and practice teams. They seek a self-driven professional with a high aptitude for solutioning, a keen technical interest in learning new areas, and a background in thriving within high-demand work environments. The chosen candidate will also be involved in other client projects. The ideal candidate should have 15-20 years of experience, with the last 5-7 years demonstrating significant expertise in the retail domain in a delivery/program management role.
DUTIES:
- Collaborate with business and technology client stakeholders to understand their goals and identify opportunities
- Understands the technology roadmaps and strategies of different client tracks that align with the business goals and provide thought leadership and guidance on technology solutions to support the organizations and client growth and efficiency.
- Closely work with the teams (delivery as well different practice teams) to collaborate for the different client initiatives.
- Maintain up-to-date knowledge of industry trends, emerging technologies, and vendor solutions to effectively evaluate and recommend new and emerging technologies that can enhance the organization's capabilities leading to increased opportunities with the clients
- Support the creation of business proposals including the review and response to RFPs.
- Establish and maintain strong relationships with business stakeholders, fostering effective communication and understanding of project status.
- Provide regular project status updates, progress reports, and executive summaries to project sponsors and leadership
- Managing teams across various shores
- Address customer queries, escalations and help to resolve them along with delivery owners at offshore
- Maintain CSAT as well as ESAT
Hands-on (Must have) 15+ years of working experience:
- 15-20 years of experience with last 5-7 years very good experience with retail domain in delivery/program management role
- Knowledge of multiple technology domains, including but not limited to Ecommerce, Retail, WMS, data management
- Experience of developing and implementing Cloud Migration strategies for legacy systems and new applications
- Experience in at least one of the Cloud Providers AWS (preferred), Azure, GCP
- Experience in working on RFPs
- Excellent technical, communication, analytical, interpersonal, and presentation skills. Strong client interaction experience.
- Knowledge on project financials , estimation , maintaining PnL
