An exciting opportunity has become available in our Ucademy Team for a Deputy Manager roles based in Century City. The purpose of the position is to support in the management and governance around the operational training function for allocated business units. In addition, this role is responsible for contributing towards effective talent development and ensuring that the learning strategy is operationalized across allocated business units. We are looking for dynamic, self-motivated, results-orientated individuals who are deeply passionate about learning and people development.
Key Responsibilities
General
- Establish and maintain client relations through engagement and demonstrating value during business reviews
- You will be accountable for standardisation, simplification and automation of internal processes
- Monthly 1-on-1s are facilitated with the team
- Performance reviews are facilitated with Trainers
- Regular team meetings are held and documented
- Administer and comply with HR policies and procedures for Trainers
- Weekly, Monthly and Quarterly reports and presentation decks for local and global requirements
- Utilization calendars for all business units
- Ensure thorough preparation for all facilitation activities:
- Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities
- Guide and support learners including structure and quality of portfolios of evidence
- Complete accurate and detailed administration including attendance registers, required training reports, learner feedback forms, facilitator and assessor reports
Conduct outcomes based assessments in compliance with the QMS and SETA requirements:
Evaluate summative assessments using acceptable assessment principles
Provide written and/or verbal feedback to the learners
Remediate assessments
Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers
Learning Impact Measurement
Measure The Impact Of Learning Interventions
- Complete, collect and capture learner feedback forms after facilitation
- Consult with L&D business partners and external clients regarding learning project business Impact measurement
Update existing learning material
- Quality assure existing content
- Ensure content is fit for purpose and manageable
- Contextualise case studies and activities to ensure relevance
- Ensure the assessment tools are valid and appropriate
- Plan and manage implementation of allocated projects within budget, time and resource parameters
- Maintain professional communication and relationships with clients, service providers and learners
- Identify, mitigate and escalate risks
- Ensure compliance with QMS, SETA regulations and applicable legislative requirements at all times
- Complete accurate and detailed administration including updated project plans, risk logs
- Responsible for developing and implementing action plans & projects to improve ROI
- Adapt facilitation style to accommodate various learning styles;
- Evaluate formative assessments to determine learner progress and identify gaps during facilitation process;
- Give feedback and remediate assessments;
- Evaluate the effectiveness of learning interventions and make recommendations for improvement;
- Report on insights and value add of learning interventions;
- Design and develop learning materials and assessment tools aligned to learning outcomes;
- Support your business units to exceed internal and external client expectations on all levels at all times;
- You share your knowledge & best practice to improve performance;
- You are emotionally aware of yourself & others;
- You handle your interactions with authenticity, empathy & professionalism;
- You practice what you preach, you are an effective coach, mentor and leader;
- You live the 5 people promises.
- Grade 12/Matric;
- 1-2 years experience in training
- Tertiary qualification in facilitation and training and development would be beneficial;
- Excel proficiency.
- Proficiency in delivering high impact facilitation/presentations;
- High proficiency in verbal and written English;
- Strong communication and interpersonal skills;
- Exceptional planning, organising and time management skills;
- High attention to detail and accuracy;
- Facilitation of learning.
