Desktop Engineer (Cape Town)

Are you searching for opportunities as a Desktop Engineer? We are looking for someone in a permanent position in Cape Town.

Some of the position information

• Remote user support to users across 125 stores (South Africa and Namibia)
• General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
• Set up and preparation of hardware for distribution to users

Responsibilities

• Achieve expected SLA and quality requirements and KPIs to support client contract objectives
• Excellent verbal communication to deliver remote or telephonic support
• Effective time and call management to support contractual objectives
• Effective use of Call Management System and tools to effectively measure delivery of services
• Ensure effective resolution of calls within agreed timelines at expected service quality
• Timeous escalation to ensure resolution within agreed timelines
• Frequent and appropriate communication with users wrt resolution progress of incidents and requests

Experience

• 5-7 Years IT Experience in remote End User Support
• Must be experienced in Microsoft environment, practical approach, IT generalist
• Experience in Network Support

Qualifications

• National Senior Certificate
• A+ N+
• MCSE
• Hardware Certifications is advantageous
• Mobility Support qualification
• ITIL

Work Environment

• Working within a team onsite at the client

Physical Demands

• Remote Support
• Assist with moving of IT equipment

Desired Skills

• Adaptability
• Authenticity
• Partnership
• Ingenuity
• Mastery