- Amazing brand with cutting edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
EXPERIENCE: 2-4 Years related working experience.
COMMENCEMENT: As soon as possible
Qualifications/Experience
- Relevant IT / Business degree or Equivalent experience
- 1-3 years experience in Development and Operations
- IT Service Management (according to ITIL), 2nd Level Support
- High Customer Orientation
- Strong understanding of Problem, Incident and Change processes (PIC)
- Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
- Flexible communication on multiple support channels (ITSM, Teams, email)
- Precise and diligent execution of ops processes
- A technical background in operating and supporting IT Platforms
- Working OnCall (Standby)
- Any Data Portal or Cloud Data Hub Experience
- SQL (Queries, DDL, Materialized Views, Tasks, Procedures, Optimization)
- BitBucket / Git
- Understanding any of the following: Python 3.7, boto3, Java Script.
- AWS IAM, S3, KMS, Glue, Cloudwatch
- Understanding of APIs
- Understanding of Software Development and background in Business Intelligence
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
- Mindset of Continuous Learning (highly complex software stack with changing features)
- Proactive in Communication
- Agile, Scrum, Confluence & Jira
- Terraform
- AWS VPC Networks, Route53, Bridgeevent, SNS, Lambda, Cloudtrail
- Supporting Snowflake's GROUP side Use Case Customers
- Consulting for Use Case Onboarding
- Monitoring of Data Synchronization jobs (Reconciliation between CDH and Snowflake)
- Cost Monitoring Reports to Use Cases
- Further technical implementations like M2M Authentication for applications, data traffic over VPC
- Integrate Snowflake to Use Case application process within Data Portal (automated Use Case Setup triggered by Data Portal)
- Documentation Product Depot (Confluence)
- Documentation YPA
- Executing standard service requests (service user lifecycle etc.)
- Compiling of user and operational manuals
- Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
- Enhancing and editing process documentation
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
- Close collaboration with 3rd Level Support/Development and SaaS vendor teams
- Implementation of new development changes and assist and contribute to the development needs.
- Important: A clear criminal record is required.
Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
#isanqa #isanqajobs #Level2Support #SoftwareEngineer #DevOps #ITSM #CloudData #Python #SQL #AWS #FuelledbyPassionIntegrityExcellence
iSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.
