Customer Service Host (Fixed Term Contract)

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About DigiOutsource

DigiOutsource is a proud partner of Super Group (SGHC) the holding company for leading online sports brand, Betway and premier betting brand, Spin. We work with Super Group to effectively service our clients and grow our offering. Based in Cape Town with offices in London and Portugal, we provide market-leading services to our international client base, while successfully managing, supporting, and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training, and communications we nurture and create career growth for all our people.

Role Summary

Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers needs in context of the industry. Our primary focus is to exceed the customers expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly, and knowledgeable service.

Key Responsibilities

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats.
• Processing and resolving of incoming and outgoing contacts in a multimedia environment.
• Processing pertinent information into relevant databases.
• Completion of tasks assigned during shift.
• Customer relationship building and management as well as cross selling of products and services.
• Problem solving tasks during shift.
• Handling and taking full responsibility for customer related queries.
• Excellent time management and adherence to schedule.
• Performing extra tasks given by managers / shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Skills & Experience

• Demonstrable relevant experience within a Customer Service environment
• Demonstrates consistent behavior aligned to our Organisational Culture
• Fluent in English; able to communicate effectively (read, write, and speak fluently)
• Be available for 24/7 shift rotations
• 5 + years work experience in a Customer Service / Contact Centre role
• Degree / Diploma Desirable
• Resilience
• Quality Focus
• Ownership & Accountability
• Organizing & Planning
• Critical Thinking
• Stress Tolerance
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!